After Sales Coordinator
Caterpillar
مجموع سنوات الخبرة :18 years, 1 أشهر
Aftersales Co-Ordinator October 2016
• Supply Technical support over the phone and via email to all customers in both English and Swedish
• Manager for the Service Engineers calendars. Target to arrange an engineer to customer site within 48 hours in Europe and 5 days worldwide. .
• Host customer complaints meeting weekly with the managers for each department making sure the customer complaints are closed within 30 days with a signed off permanent corrective action.
• Responsible for service engineers van stock are supplied with the correct parts using BOM’s and wiring diagram to be able to achieve first time fix target of 90%.
• Presenting KPI’s of number of call outs, first time fix and response time to the team monthly.
• Keeping all systems (Exact) and documents updated accordingly.
• Managing warranty claims investigations and arrange for faulty parts to be investigated.
• Raise quotations for service engineers call outs - raise orders and invoice upon completion of work.
March 2014-August 2014: The Buyco Ltd
Buyer-Chilled Branded Food
• Maintain and create income streams including promotional advertising, trading terms, etc
• Negotiate cost prices to maximise profitability and enable the companies to grow sales across all customer sectors
• Develop yearly promotion plans and negotiate competitive promotional cost prices
• Closely communication with demand planning and stock controller to maximise suppliers service level and reduce exposure of redundant/slow selling stock
• Responsible for managing the food packaging for big brands (Shell, Dunelm Mill, Starbucks, BHS) in 12 countries, accounting for over 200 bespoke SKU’s.
• Annually run international tenders for cardboard, plastic, paper and labels for best: quality, lead time, availability and cost.
• Responsible for managing the communication throughout the entire supply chain, ensuring product launches and promotions deadlines are met.
• Directly responsible for ensuring Packaging/Label availability for all brands worldwide.
• Taking an active role in weekly New Product Development meetings to ensure monthly launches are successful.
• First contact for issues worldwide with shortages, delivery, quality and pricing.
• Responsible for weekly stock control for 12 countries using excel to place orders and minimize waste cost.
• Key member of the launch of Food To Go for Shell in 5 European countries
• Responsible for the development of award winning packaging launched in Canada
• Increased the profitability from the Statoil account in Norway by £22.5K annually by centralising supply.
• Co-ordinated with multiple suppliers to ensure a successful launch of Starbucks in Denmark.
• Worked closely with the cardboard pack supplier to amend pack format to ensure saving of €115k annually.
A) Web-Based Order Planning System:
• Managed the development of a bespoke Web-Based Order Planning system used by 700 Statoil Outlets based in Sweden & Norway.
• Conducted seminars to introduce and train Statoil Regional Managers.
• Developed an easy to use Induction manual for the customer (Statoil Sweden & Norway)
• Integrated Operational functions to be compatible with the new systems. This included Invoicing, SAP, Production plan and Delivery reports.
B) Improved Monitoring of Supplier’s KPI’s:
• Prepare a weekly update of 5 manufactures performance for the Statoil Category Manager (Sweden & Norway).
• Send detailed monthly analysis of production and delivery to the Statoil Category team.
• Co-ordinated with the Operations Team to ensure set KPI’s were achieved by Suppliers.
C) Key member of the Statoil Norway Launch:
• Integrated all the Norwegian Outlets into the current systems.
• Ensured all 5 nominated Suppliers were briefed and trained in Order processing.
• Responsible for recruitment of Norwegian speaking Customer Service staff
• Development and introduction of new proactive customer service routines to increase sales and enhance the customer perception of Food Service Centre Ltd.
• Provided the brief for the development of a bespoke Order Planning System to manage Orders for 500 Statoil outlets.
• Responsible for controlling the product wastage % for the Statoil estate against pre-determined targets.
• Managed the team that contacted 200 ICA Outlets to increase FSC’s presence.
• Co-ordinate with Suppliers on a daily basis to resolve Statoil/ICA Outlet issues.
• Ensured all consumer complaints were processed according to set procedures.
• To periodically call 600 ICA Sites to introduce the benefits of buying from FSC.
July 2002-October 2004 (Sweden based)
Securitas: Cashier Co-ordinator
• Key member of the department that processed 90m SEK daily.
• Allocated verified funds to the Retail Bank Accounts.
• Responsible for training the Department in a new Windows based cash monitoring system.
December 1999-January 2002 (Sweden based)
EHPT (Ericsson Hewlett Packard Telecommunication): IT Support
• Monitoring of all IT equipment using SAP systems.
• Responsible for issuing departmental Purchase Order Numbers.
• Provided support to the Department as and when required. This included the integration of 3, 000 employees into the primary Office.
October 1997-November 1999 (Sweden based)
EHPT (Ericsson Hewlett Packard Telecommunication): Receptionist
• Performed the duties of a receptionist for an Office of over 1, 000 employees.