Senior Guest Services Agent
Time Oak Hotel & Suites
Total years of experience :12 years, 4 Months
Maintains regular contact with Housekeeping by communicating the status of rooms. Handles the guest check-ins and check-outs throughout the shift Responsible for the delivery of guest amenities to VIP rooms. Assigns rooms to all guests and sells rooms using appropriate rate strategies to maintain a high average rate. Provide information and explain Players Club benefits, property amenities & marketing programs to our guests.
➢ G.C.E. Advance Level Examination in 2010 Commerce English medium ➢ Diploma in Computer Applications
➢ Followed a certificate level front office operation at Sri Lanka Institute of Tourism & Hotel Management ➢ G.C.E. Ordinary Level Examination in 2007 December English Medium