Regulatory Compliance Manager
Bupa Arabia for Cooperative Insurance
Total years of experience :11 years, 3 Months
• Manage the relationship with the regulators (SAMA & CCHI) in which include the regulatory complaints.
• Assist the Internal Inspection & Financial Crime functions in setting the annual plans.
• Support both internal and external customers (Business & Regulators).
• Maintain all the regulatory communications through the department.
• Manage and coordinate the regulatory inspection visits.
• Handles the regulatory license renewals
• Discuss and agree the areas of possible development in order to prepare the Change Requests (CRs) to allow the development team to evaluate and provide the impact analysis in order to sign-off the CRs and conduct the UAT (User Acceptance Test) and implement the requested changes.
• Maintain the department policy and procedure and make sure to update regularly based on the agreed actions.
• Participate in any None-IT related projects (i.e. New Products, Policies & P) and provide departments thoughts, concerns, feedback and solutions.
• To ensure that the team follows established procedure for each service request, including logging, processing and progress chasing enquiries, adhering to agreed KPI's, Service Level Agreements and quality standards to maximize customer satisfaction.
• To ensure statistical information is produced, collated and analysed on daily basis to assist in evaluating the efficiency of the team and to assign the targets and inform resource allocation and service improvements
• Identify opportunities for business development.
• Facilitate on-going self-evaluation of the team's effectiveness.
• The ability to plan and prioritize the work as well as the team's members.
• Prepare biweekly topics related to the department to be discussed and agreed in the SoC (Sign-off Committee).
• Train the Sales Forces new joiners.
• Participate in preparing the AOP which covers both Commercial & Operations forecasting.
• Prepare the semi-annual peak season plan in which covers the sales forecasting, manpower planning, time management, manpower distribution and suppliers planning following the SMART & FIFO methodologies taking into consideration the business need as well as the customer’s expectations in order to reach to the customer satisfaction point.
• Developing new insurance business and servicing existing clients by determining their insurance needs, delivering timely service, advice and professional counsel to the customers.
• Explaining policy features to clients and assisting them in selecting the right policy for their needs and maintaining necessary documentation.
• Setting up policy issuance, cash reimbursement and after sale processes, accurately and effectively in alignment with organizational objectives.
• Modifying, updating, and processing the existing policies and claims to reflect any change in beneficiaries, amount of coverage, or type of insurance.
• Gathering and summarizing data for reports and correspondence. Preparing various reports (e.g. monthly reports, statistical reports) in order to provide quick and accurate business overview.
• Supervise 5 POS distributed among 5 different cities.
• Train the Sales Forces on how to sell the company products and how to serve the clients.
• Performed a wide range of administrative functions including organization and maintenance of office communication system, filing, correspondence, procurement, etc.
• Handled customers' enquiries, claims/refunds.
• Manage the region’s HR and recruitment process.
Worked in a various locations (i.e. Personnel, Human Resource Development and the Operations).
Business Administration degree with consitration in Human Resource Management
