Product Manager
HERE
Total years of experience :8 years, 5 Months
Managed the Product Portfolio offering of the HERE Platform for Business group, including a set of APIs, mobile SDKs and Cloud Services, specific for customers managing fixed and mobile assets for truck routing, geocoding, fleet management, logistics and field workforce management use cases.
• Gathered and consolidated new product requests. Developed business requirements and competitive analysis for product and market segmentation.
• Collaborated with clients, SW developers and UI designers to deliver optimal software within the timeframe.
• Improved internal processes and communication channels by consolidating detailed requirement’s specification at epic level, using known tools by the development teams, such as JIRA.
• Controlled project's scope and timelines across several multi-functional stakeholder teams of sales, legal, pricing and marketing fields.
• Instructed and coached the Sales and Marketing teams with latest product developments, functional product roadmaps and marketing assets. Presented and demoed product portfolio in international showcase events.
Developed a set of core-functional features for Nokia’s mapping website. Managed several teams of SW Engineers, User Experience, Design and Quality Assurance working in Scrum and Agile methodologies.
• Managed the implementation of new features and continuous development improvements of core functionalities such as Routing, Traffic, Public Transportation, Places and Collections.
• Product ideation. Organised creative workshops, applying techniques for idea gathering and innovative thinking.
• Arranged user research activities and post-analysis of the data; before, during the software development cycle.
• Defined Product Specifications and Product Backlogs. Breakdown of high-level specs into User Stories and Tasks for the Scrum teams.
• Led and monitored all Scrum meetings within the team, tracking status and team’s mood. Provided input about the company’s vision and business strategy. Organised team-building events to keep the team close and motivated.
• Defined KPIs. Analysed and measured team’s performance and improved velocity, quality of deliverable estimations and end-results.
• Facilitated all Scrum meetings in a dynamic and fun way. Encouraged the team for participation and gathered feedback for improving processes and ways of work.
• Maintained the team's tasks clear and blocked all distracting topics and tasks not part of the sprint.
• Organised and maintained the Product Backlog, as well as setting up all physical tools needed by the team.
• Measured sprint velocities, estimation, performance and monitored burn-down charts.
• Collected data to improve team’s performance, such as tracking enthusiasm and mood in the team. Organised get together social activities.
• Built a community of Scrum Masters across Nokia Berlin and US offices; created as a channel for sharing knowledge and professional experiences, training and coaching.
• Developed front-end automation testing sets for web apps, main focus on Pedestrian, Car and Public Transit routing.
• Controlled source codes, review code and config management, as well software integration and release management and planning.
• Created the tests sets for internal and external software testing.
• Managed the error and bug backlogs across several dependency teams.
• Coordinated testing efforts between cross-cultural testing team based in Europe and China.
• Defined and monitored KPIs and SLAs within our project’s stakeholders and back-end enablers.
• Certified Tester Foundation Level - ISTQB-BCS
• Researched for Master Thesis “Analysis and Appliance of Improved Testing Procedures for GPS Navigation SW”.
• Introduced Scrum as the new process for software development within the team.
• Analysed and tested GPS tracks to measure performance and improving of map-matching features on navigation devices.
• Benchmarked several hardware and navigation software, with in-house simulators or field trips within Germany.
• Defined the tests sets for the Nokia Maps mobile app.
• Lead and trained QA teams of external testers in Poland and China.
• Monitored mobile and fixed-line calls in our network. Phone call redirection from USA to Mexico via Voice over IP.
• Installation, programming and maintenance of CISCO Systems network equipment.
• Provided technical support to local and regional customers.
Assisted Latin America and US-based AT&T customers with:
• Payments and billing information
• Clarified concerns with services or charges
• Insured equipment and reimbursements.
• Re-activation of customers
• Purchasing of equipment and phone plans
(EMBA) 2015 – 2017