IT Systems Engineer
Teguh Mechanical Engineering Sdn. Bhd. (700469-M)
Total years of experience :15 years, 7 Months
Manage the deployment, monitoring, maintenance, development, upgrade, and support of all current IT systems, Websites, PCs, operating systems, software applications, and peripherals.
Oversee provision of IT Support for 70 staffs in 3 offices and 3 sites.
Develop standard operating procedures and best practices, including providing written protocols and guidance to end-users.
Provide Sys Admin Support as required to maintain user accounts, DNS, DHCP, WINS, etc.
Maintaining connectivity to the internet and VPN to Head office and Sites.
Co-ordinate and supervise the efficient completion of all site projects.
Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
All new IT hardware components will have to be tagged with asset numbers corresponding to company standards.
Prepare and submit documented history of all IT assets when required by auditors.
Manage financial aspects of the IT Department, including purchasing, budgeting, and budget review.
Functions as a 'Help Desk' representative to answer various levels of information technology questions from users.
Performing daily, weekly, monthly maintenance backups/restorative exercises, reviewing server logs for potential issues, as well as by ensuring that anti-virus software and security patches are routinely updated and functioning.
Responsible for the provision of IT infrastructure services including desktop applications, Local and / or Wide area networks, IT security and telecommunications;
Oversee provision of IT Support for 120 users in HQ, 4 Sites, and 12 Restaurants.
Evaluating user needs and system functionality and ensuring that ICT facilities meet these needs;
Recommend, develop, and administer information technology policies and procedures to support the short and long term information technology;
Contribute to the overall aims and targets of the ICT department;
Planning, developing and implementing the ICT budget, obtaining competitive prices from suppliers, to ensure cost effectiveness;
Monitors and operates the CCTV cameras, IP networking and surveillance and associated equipment in all branches;
Maintains and generate reports in Time and Attendance (T&A) systems such as Face Recognition System and Biometric Finger Print Attendance System;
Scheduling upgrades and security backups of hardware and software systems;
Guaranteeing the smooth running of all ICT systems, including anti-virus software, print services and email provision;
Ensuring that software licensing laws are adhered to;
Offering users appropriate support and advice;
Managing crisis situations, which may involve complex technical hardware or software problems;
Performs the basic PBX support in Head Office;
Assist in the maintenance of the business information system (point-of-sale,
accounting);
Update the POS database as specified in the maintenance requests;
Respond, resolve and record problem calls from the restaurants related to changes to the POS database;
Respond, resolve and record problem calls from the restaurants related to changes to the POS software changes;
Report software defects and configuration problems to the appropriate parties for resolution.
Troubleshoot and resolve hardware, LAN connection, printer and software issues.
Maintain daily backup and off-site storage.
Responsible for Microsoft Windows desktop support and network connectivity for 30 users.
Conduct technology training for new users.
Administration and Maintenance of Companies Website like News update, Jobs Advertisement update and Managing POP3 Email System.
Complete special projects as requested.
Comply with company construction policies and procedures.
Active Directory Maintenance, Group Policy, DNS, DHCP.
Keeps a running inventory of items stock.
Receives and unpacks incoming orders, checking against items listed on requisitions, invoices or other order forms.
Manages system and network administration, Hospital Information System and LAN.
Oversee provision of IT Support for 120+ users.
Plans and manages the implementation of new information systems and software acquisitions.
Performed Sys Admin Support as required to maintain user accounts, DNS, DHCP, WINS, etc.
Creating and maintaining documentation regarding change requests of the supported business environments. (Manuals and technical documentation).
Restructured the IT-Infrastructure of 120+ nodes of Prince Fahd Bin Sultan Hospital.
Handling queries of HIS / ERP software.
Configured and upgraded networks and network peripherals, routers, switches, printers, fax machines, monitors, and various audio-visual (A/V) devices.
Installing and configuring the mail clients, anti-virus programs, and network monitoring tools.
Talking staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.
Testing and evaluating new technology.
Installation and Configuration of LAN, VLAN, Routers, Switches, Firewalls, Access Points, and Finger print Machine.
Preparing weekly, Monthly IT report and submit to IT Manager.