Ashfaq Ahmed, Senior Manager - Scaled Agile Program Management

Ashfaq Ahmed

Senior Manager - Scaled Agile Program Management

Pega Systems

Location
United Arab Emirates - Dubai
Education
Master's degree, Public Administration
Experience
22 years, 9 Months

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Work Experience

Total years of experience :22 years, 9 Months

Senior Manager - Scaled Agile Program Management at Pega Systems
  • India - Hyderabad
  • March 2021 to March 2024
Senior Manager - Agile Coaching at ADP
  • India - Hyderabad
  • January 2018 to March 2021
Assitant Vice President - Agile at Development Bank of Singapore
  • India - Hyderabad
  • October 2016 to January 2018
Program Manager / Agile Transformation Coach at YASH TECHNOLOGIES
  • India - Hyderabad
  • October 2014 to October 2016

 Program Manager / Agile Transformation Coach ( YASH )
o Managing SAP BW Migration and Implementation Projects.
o Managing a Large Complex project on implementation of Product Information Management System for EANZ region and decommissioning legacy application dependency involved.
o Managing a critical Hybris Upgrade which will enhance the client systems efficiency in Product Data Management.
o Agile Transformation Coach for Stanley Black & Decker helping the organization Transform to Agile Methodology of Software Development
o Leading the Transition of PMO in adapting to Agile Scrum Methodology of project execution and delivery.
o Working on increasing efficiency in projects by enhancing the existing ITSF Waterfall methodology for client.
o Working as Agile Coach supporting YASH for John Deere Segment

IT Program / Projects Manager at Dell International Services
  • India - Hyderabad
  • September 2007 to October 2014

o Managing cross boundary teams for the Application Development & Maintenance Teams.
o Transition of the application development from US & Dalian teams to Hyderabad for multiple applications.
o Vendor Integration Management.
o Managing Infrastructure Projects with regards to Migration, OS Upgrade, and HW upgrades.
o Change Management supporting Global Releases.
o Incident Management, Working with L4 & AMS teams.
o Timely Reporting of the metrics to the Senior Management with RCA & Actions plans
o Risk Management, Mitigation & Contingency planning.
o Roadmap exercise with Portfolio teams for Fiscal Year Planning.
o Mentoring the Budding Project Managers & aspiring Project Managers.
o Worked as Agile Coach training the team members on Scrum for Enhancement Programs.
o Worked on New Functionality, Enhancements, Upgrades, and Tactical Enhancements Programs across the regions.

Quality Manager at Dell International Services
  • India - Hyderabad
  • July 2003 to September 2007

o Managing a Team of 9 Tech Leads.
o Performance Planning, Appraisals, IDP, Payroll, Coaching, Development - Managerial Functions
o Site Level Reporting, Compliance, Analysis, RCA, L2 Hiring & Staffing, Site Initiatives
o Liasoning with the L3s, Product group, Manufacturing for Process Standardization
o Have been a Champion throughout the TELLDELL Leadership Surveys.
o 0% Attrition record within the team.
o Managing the Operations Trainings Department. Created the 4 training labs with all the infrastructure and the equipment for the training purpose
o Responsible for Automation of the Training Labs & Inventory
o Responsible for Hyderabad Training & Assessment portal
o Established and Lead the Internal Analytics Department to support the data analysis and reporting for the Senior Management team to make decisions.
o Ensured the Quality Metrics improved quarter over quarter.
o Worked on two Green Belt Programs relating to XPR & RDR.

Program Coordinator/Technical Support Executive at Dell International Services
  • India - Hyderabad
  • March 2002 to June 2003

Program Co-ordination
Providing Technical Support

Programmer at Exponentia Info Systems
  • India - Hyderabad
  • July 2001 to February 2002

Java Programmer

Education

Master's degree, Public Administration
  • at Osmania university
  • September 2007

• M.A. in Personnel & Public Administration from PGRRCDE

Bachelor's degree, Computer Application
  • at Osmania University
  • June 2001

• Bachelor of Computer Application from Osmania University .

Specialties & Skills

Project Management
Program Management
Agile Project Management
Management
Program Delivery
Program Management
APPLICATION DEVELOPMENT
APPLICATION SUPPORT
BEST PRACTICES
CHANGE MANAGEMENT
CONTINGENCY PLANNING
DATA ANALYSIS
Project Management
Agile SCRUM
Agile Coach

Languages

Hindi
Expert
Urdu
Intermediate
Arabic
Beginner
English
Expert

Memberships

Scrum Alliance
  • Certified Scrum Professional
  • March 2013
Scaled Agile Inc
  • SAFe Agilist
  • October 2015

Training and Certifications

Prince2 Practitioner Certificate in Project Management (Certificate)
Date Attended:
January 2015
Valid Until:
January 2020
Certified SAFe Agilist (Certificate)
Date Attended:
October 2015
Certified Lean Six Sigma Black Belt ( CLSSBB ) (Certificate)
Date Attended:
April 2015
Valid Until:
April 2020
Certified Scrum Master (CSM) (Certificate)
Date Attended:
April 2013
Valid Until:
April 2017
Program Management (Certificate)
Date Attended:
November 2012
Valid Until:
January 9999
Project Management based on PMBOK4 (Certificate)
Date Attended:
August 2012
Valid Until:
January 9999
ITIL V3 (Certificate)
Date Attended:
February 2012
Valid Until:
January 9999