Manager Human Resources cum Management Officer
Al Shamali Auto Parts Group
Total years of experience :15 years, 6 Months
HR & Admin Operations: Interfacing with management and heads of department for implementing HR policies & procedures in line with core organizational objectives; ensuring that all new and existing line managers are briefed as to these procedures and their operations.
Recruitment: Managing the complete recruitment cycle for sourcing the best talent from diverse sources which includes sourcing, short listing candidates, conducting interviews viz. telephonic, salary negotiations, joining formalities & background verification. Experience in recruiting expatriates and conducting campus recruitments
Payroll & Compensation Management: Coordinating, formulation & implementing increments, incentives & other remuneration/re-structuring policies; responsible for processing and disbursement of Payroll & Reimbursement (such as salary, leave encashment incentive, advances and other related aspects) & generating salary statement and timely issuance of Employee pay slip under the WPS (Wage Protection System); applying C3card payroll to the staffs once work permit is received; converting Salary file into IFile and submitting to the Accounts Department for the verification; handling matters related to gratuity.
HRIS & Report Analysis: Maintaining systematic records HR database in an effective and efficient manner also handling recruitment reports on weekly / monthly or quarterly basis; preparing different forms and reports like joining forms, employee satisfaction form, exit interview forms, training feedback form and attrition analysis
Performance Management System: Managing entire performance appraisal process across levels as well as establishing framework for substantiating performance appraisal system linked to reward management; implementing PMS process at all locations including promotion policy
Manpower Management: Manpower planning in consultation with heads of different functional & operational areas (personnel requisition & manpower budget analysis); performing tasks related to recruitment of employees, implementing staffing strategies, managing disciplinary issues, tracking HR interventions, counseling and motivating employees at all levels
Visa Related Activities: Submitting required documents for applying visa quota to the labour Department as per the requirements; following up for visa formalities for the newly joined staffs as per the company quota and new visa’s with the company PRO & online visa for customers & suppliers, employee files and Jafza portal.
Statutory Compliance & Budgeting: Ensuring adherence to various labour regulations /statutes and execution of corporate policies; conducting audits and preparing quarterly reports & monitoring the status.
Talent Management: Handling potential assessment exercise across units followed by succession planning for key positions which presents a clear picture in front of the employees for growth options in the organization for a lucrative career path
Employee Separation: Experience in handling all formalities and work related to employee resignation, termination, retirement and VRS cases; managing exit interviews, preparing exit reports and completing separation formalities
General Administration: Accountable for follow-up and renewal of Trade License and Tenancy Contract of each company showrooms on expiry dates basis; handling administration of company vehicle registration as per Mulkiya (License) Expiry and follow up of vehicle movement log sheet.
Significant Highlights:
Currently involved in the process of data migration of the HR database to the upcoming ERP package of Microsoft Dynamics AX version. Formulating the job description for all the roles which was earlier non-prevalent along with the hierarchy and the organisation structure.
Key Responsibilities:
• Establishing updates and maintaining manual/automated filing systems for confidential. and administrative files to update and track information.
• Communicating effectively with various departments and government departments to achieve organizational goals and objectives.
• Instrumental in achieving the corresponding sanction and authorization for the existing and upcoming project in Palakkad, simultaneously functioning as Project Manager for Palakkad project.
• Coordination with TKM to send the corresponding report on timely basis to the upper management for further decision making.
• Handling all administrative duties including preparing payroll and final appraisal for over 200 employees, along with preparing final increment in conjunction with the Board of Directors.
• Imparting regular soft skills training for the employees, simultaneously initiating them to communicative English to maintain a skilled and motivated work force.
• Spearheading an array of activities pertaining to the operations of the two projects to consistently chart out long term goals and objectives.
• Serving as a single point of contact for the management and the employees in various decision making circumstances for smooth functioning of the organization in an efficient and effective manner.
• Reporting on a regular basis to senior management on performance of the company, proposing corrective measures to ensure compliance to the approved plan.
• Keeping abreast of latest technological advancements and utilizing the potential of the same to respond to the distinctive needs of the organization.
:Highlights::
• Selected and crossed trained in Select Credit and Installment Queues, and Personal Internet Banking in the month of September 2007 for displaying an excellent performance.
• Recognized as an Email Specialist in the month of December 2008.
• Successfully completed the Level I and Level II in secured and unsecured mail.
• Selected as a Premier Email Specialist for the month of January 2010.
Key Responsibilities:
• Delivered exceptional customer service by proactively building customer relations through soliciting feedback, addressing/resolving customer complaint
• Projected a highly professional and customer friendly facade to clients, forging long term business relationships as a key impetus to expansion and growth.
• Maintained customer handling and satisfaction as the core focus area and ensured attractive bottom line for the branch.
• Performed post examination of all related documentation, prepared agreements and reported case posing financial risk to the management.
• Streamlined processes and procedures so that all service levels are met with regard to range of products.
• Fostered a business-oriented relationship through regular interactions and ongoing communication.
• Created and developed new business clients with sustained existing customer base and providing professional and courteous service.
• Oversaw all complaints forwarded by the customers to develop and improve the services in light of the recommendations made, working towards better customer service delivered.
• Responded to client queries and resolving any disputes and providing highest services quality.
• Implemented client-servicing strategies based on market intelligence of competitors, while keeping the upper management updated about developments.
Key Responsibilities:
• Analyzed market and business planning input to formulate key business strategies, developed business with existing/new clients, assisted commercial development of products/technologies.
• Actively explored opportunities to promote company's goals/image. Investigated client business requirements, participated in implementation of selected solutions.
• Assessed vision, mission, organizational structure, policies, procedures at client end, proposed suitable modifications to help drive market share and increase operational efficiency.
• Maximized services revenues/profits within the framework of business plans/budgets.
• Identified opportunities to offer information and make product or service suggestions as per customer's needs.
• Accountable for taking orders from customers and obtaining their personal information, document all customer interactions and ensure that all records are accurate and up-to-date.
• Scrutinized day to day operations, identifying, analyzing and reconciling any discrepancies, ascertaining that all policies and procedures are aligned with the organizational goals.
• Identified internal/ external threats to the organization, devised/ updated business continuity plans to counteract potential business threats, while assuring strict adherence to local laws and company policies.
• Collated/analyzed data pertaining to various Key Performance Indicators and business parameters to plan and effect turnkey business solutions, aimed at enhancing
Key Responsibilities:
• Developed important customer care strategies in line with company’s passion for capturing more business through existing customers while ensuring that all services are delivered to customers cost effectively.
• Oversaw and ensured successful implementation of all approved projects ensuring that all timescales and cost targets were met as per original project plans.
• Developed performance indicators for customer service professionals to ensure best quality customer service was delivered while the customer service professionals remained motivated to deliver extraordinary performance at all times.
• Used scheduling software and customer relationship management software (CRM) to schedule and deliver all necessary tasks important in completion of the projects under process.
• Managed all aspects of customer’s order processing starting from receiving of purchase order and delivering the materials to customer’s mentioned site in time.
• Oversaw all complaints forwarded by the customers to develop and improve the services in light of the recommendations made, working towards better customer service delivered.
• Took charge of training, supporting, and controlling all service department team members, while proactively worked with senior management to improve the quality of training delivered for improved customer service.
• Generated all important management reports that helped the management get overview of the quality of customer services delivered and the overall performance of team against all set key performance indicators.
Previous Professional Experiences:
• January 1998- January 2000: Systems Manager with Holiday Inn Gem Park, India.
Highlights:
• Monitored Y2K Compliance entailing the following functions:
- Y2K patches Loaded for Novell Netware 4.11
- Y2K patches for Operating Systems
- Hardware Y2K test conducted.
- Trial Run Executed, Contingency planning for Entire operation of the Hotel.
- Y2K Software Installation and Implementation.
- Y2K Data Conversion of the following modules from 1994
- Front Office, Point of Sale, Financial Accounting, Telephones, ACR, Material Management, HRD, All Costing Modules
• January 1993- January 1998: Senior Customer Support Executive with Intellect Data Systems and Software, Bengaluru, India
Major Clients:
• Le-Meridian Bangalore: International version
• Little Woods Bangalore
• Hotel Atria Bangalore
• St Marks Bangalore
• Holiday Inn Gem Park
• Hotel Sinclairs