Head - Business Process Excellence
DB Corp Ltd
Total years of experience :18 years, 11 Months
• Responsible for building the Process Excellence vertical in the organization.
• Anchor and deliver the complete Business Process Management System covering enterprise level processes across functions.
• Responsible for identifying to the Regional and functional Leadership Team key operational and business processes for risk mitigation and revenue enhancement.
• In three years, realized savings >$22Million.
• Led multiple teams for implementation of COSO module for IFC in 2015-16.
• Led multiple function and regional teams in FMEA (Failure Mode Effects Analysis) and Value Stream Work Shops to design Future State processes, including development of project action and change implementation plan.
• Continuously mentored and influenced work teams (local and global), engineers, and management (up, down, and across the organization) in problem solving and lean six sigma tools to eliminate waste in all processes utilizing rapid kaizen deployment, experimental trials, FMEA, root cause analysis, and the PDCA cycle.
• Designed and deployed an in-house, tiered Process Excellence Certification path (project based) utilizing Six Sigma methodologies focused on Theory of Constraints, TPS - Lean principles, and Learning Organization concepts.
• Used statistical tools and decision tree analysis for process alternatives/financial decision making.
• Harmonized Process Excellence tools, metrics, and standards across Global Manufacturing sites.
• Handle the Risk portfolio and Insurance (GMC, GPA & GI) for complete group measuring a little more than $120M in premium.
• Responsible for LMD & skill development workshops.
• End to end ownership of PE and Quality for Telemedia, DTH, mobility & Insurance clients.
• Lead a team of competent managers and trainers across multiple locations for end to end product / process training for FL / BB, DTH, mobility.
• Responsible for training, Quality & PE for 2 centres (4 clients & 16 LoBs) with a total seating capacity of over 3500 associates.
• Successfully led a team of 5 associates, 20 trainers, 35 Quality Analysts and 2 AMs across both the locations.
• Accountable for training yield, Certification yield and FTC rate.
• Content creation / improvisation & management.
• Conducting LMD sessions for management and managing OD calendar.
• Led teams in process improvement projects employing the DMAIC (Define, Measure, Analyze, Implement/Improve, and Control) approach delivering $5 Million in cost and quality savings.
1. Started as a sales trainer for one of the branch.
2. Moved to the headquarters to create the business intelligence model system.
3. Created and implemented online LMS module, nation wide.
4. Manage the country level business analytic for sales training and sales.
1. Transition two processes for IBM with the seed team.
2. Created process maps and documents for all new businesses in BFSI.
3. Successfully ran Yellow belt Project.
4. Handled the role of Change Management SPOC for ASIA Pacific.
5. Time & Motion and CBA analysis for all change management requests.
Supervised team of executives and managed day to day operations at Inox multiplex. This included cost management, inventory management, shift management etc.
