Information Technology Operations Support
SANOFI
Total years of experience :18 years, 2 Months
Information Technology Operations Support,
SANOFI, Jeddah Saudi Arabia
Provided an end-to end solution integrating the various services
Responsibilities:
• Regular Maintenance for network and related Helpdesk.
• Working with a team of Engineers and Technicians to select, install and maintain:-
• Networks and communications: Cisco, CISCO UCS + Sophos Firewall.
• Virtualization ( Vmware ESXi / HyperV ) + Backups ( Symantec / Vaeem ).
• Servers Windows, VMware, CCTV system and Access Control.
• Resolved clients complains, and maintained communication for feedback.
• Worked through requirements and recommend appropriate project scope based on business priorities, and advise the businesses on options, risks, and costs.
Computer Department Manager (Sep 2013 - Jan 2016)
Electronic Technicians Est. Jeddah Branch, Saudi Arabia
Provided an end-to end solution integrating the various services associated with company customers as outsourced of IT Support Engineer and Communication.
Responsibilities:
• Solution Preparation/Proposal and Explanations based on Customers’ Requirements.
• Regular Maintenance for customer’s network and related as outsourced Helpdesk.
• Working with a team of Engineers and Technicians to select, install and maintain projects related to Networks and communications.
• Working on Tenders.
• Resolved customer complains, and maintained communication channels for feedback.
• Worked through requirements and recommend appropriate project scope based on business priorities, and advise the businesses on options, risks, and costs.
Project Manager (Feb 2008 - Sep 2013)
Electronic Technicians Est. Jeddah Branch, Saudi Arabia
Project manager mainly for General Motors Academy providing an end-to end solution integrating the various services associated with company businesses. Also Instructor for (ICDL, ERP System instructor for dealer's new stuff)
Responsibilities:
• ICDL, ERP System instructor for GM dealer's new stuff.
• Worked with a team of Engineers and Technicians to select, install and maintain OS, networks, IT- Infrastructure of Cisco, Microsoft, HP and Dell products.
• Provided written direction to the various functional units, Support supervisor about the project's work scope, schedule and budget information.
• Reported to the senior management requisitioned additional resources. Justified overheads, affected cost reduction, and optimized employee throughput.
• Worked through requirements / design to partner with multiple groups, including customers, sales and system architects, to recommend appropriate project scope based on business priorities, and advise the businesses on options, risks, and costs.
• Excel advance data cleaning and analysis, pivot tables, formulas, data validation, etc.
Technical Support Eng.
National Advanced Systems Co., Ltd. (NASCO), Saudi Arabia
Responsibilities:
• Administrate Network of Jeddah branch.
• Regular Maintenance for customer’s network like Public Security and Lufthansa.
• Install and maintain OS, networks, Infrastructure of Cisco, Microsoft, Fujitsu products.
• Solution Preparation/Proposal and Explanations based on Customers’ Requirements.
• Worked through requirements / design to partner with multiple groups, including customers and sales team to recommend appropriate project scope based on business priorities, and advise the businesses on options, risks, and costs.
courses: English ESL . * Sky Global Tranining Institue, Project Management Professional (PMP).
King Abdul Aziz University, Jeddah, Saudi Arabia, Bachelors of Computer Sciences, January 2006. (First Honor).
