Ashraf AlHowaidi, Senior Customer Service Representative

Ashraf AlHowaidi

Senior Customer Service Representative

The Saudi British Bank - SABB

Location
Saudi Arabia - Eastern Province
Education
Bachelor's degree, Information Technology and Computing
Experience
17 years, 4 Months

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Work Experience

Total years of experience :17 years, 4 Months

Senior Customer Service Representative at The Saudi British Bank - SABB
  • Saudi Arabia - Khobar
  • My current job since May 2007

Senior Customer Service Representative 18/05/2007 - till date
Qatif Branch

Position includes: Administrating accounts, applying principles of accounting on daily reports, archiving files, serving customers using new technology (TCR), money transfer and exchange activities local and international. Loans Approval.

call center agent at The Saudi British Bank - SABB
  • Saudi Arabia - Khobar
  • August 2019 to May 2020
Customer Services Representative at Samba Bank
  • Saudi Arabia - Dammam
  • February 2006 to April 2006

Customer Services Rep 11/02/2006 - 19/04/2006
Samba Bank

Been oriented in all units of the bank, as part of an Internship.

Skills
- Excellent English written and spoken
- English typing 45 w/m
- Computer skills (MS. Word, MS. Excel, MS. Power Point)
- Well organized ( Scheduling, arranging meetings, organizing and archiving and dealing with data bases)

Education

Bachelor's degree, Information Technology and Computing
  • at Arab Open University
  • June 2014

working as customer service representative where i open accounts and update information also dealing with shares market to be support for enquirers and updating as well as solving any kind of problem the customers facing and acting supervisor

Diploma, Accounting
  • at Institute of Public Administration
  • April 2006

Diploma of Accounting 04/19/2006 Grade 88.3 /100 Institute of Public Administration Dammam

Specialties & Skills

Payroll Processing
Typing Skills
Administration
Money Transfer
ACCOUNTING
ARCHIVING
BANKING
BUSINESS WRITING
EXCHANGE
FOREIGN EXCHANGE
LENDING
MONEY TRANSFER
typing skill
problem solving
teamwork
self-motivation / management
training new staff

Languages

English
Expert
Arabic
Native Speaker

Training and Certifications

in recognition of superior service (Certificate)
Date Attended:
November 2012
supervisory management skills (Certificate)
Date Attended:
May 2012
Valid Until:
May 2012
professional English business writing skills (Certificate)
Date Attended:
March 2013

Hobbies

  • playing football, swimming and fitness
    i was a player in alkhaleej culb when i was bwteen 10 years to 15 years as swimmer playing football with freinds and participating in some football championships