sales and Service Officer
mashreqbank
Total years of experience :21 years, 9 Months
• Provides Bank’s customers financial services by delivering competent service.
• Responsible for customers retention.
• Provides constructive and constant feedback on improvement of products, services and processes that may reduce cycle time, cost and enhance customer satisfaction.
• Handles customers complaints.
• Acquires new customers through sales calls and walk-ins.
• Profiles each and every customer to understand their banking needs.
• Provides basic information on all products and services.
• bring in fresh business for Retail Banking Group in order to achieve the set targets.
• Delivering security items(cheque Book&ATM cards credit cards pay order).
• Responsible for customers retention.
• Provides constructive and constant feedback on improvement of products, services and processes that may reduce cycle time, cost and enhance customer satisfaction.
• Handles customer complaints.
• Achieves assigned sales targets.
• Trains newly-hired Sales Officers.
• Contributes to the achievement of goals of the Branch .
• Aggressively acquires new customers through sales calls/visits.
• Cross-sells other products of the Bank.
•Achieves assigned sales targets.
•Contributes to the achievement of goals of the Branch.
•Aggressively acquires new customers through sales calls/visits.
1- Responsible for solving customer’s problems.
2- reply to their investigations.
3- inform them about Vodafone services and be the contacting person between customers and Vodafone.
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