Odiot Gfhjh, Senior Database Support Engineer

Odiot Gfhjh

Senior Database Support Engineer

Oracle

البلد
إندونيسيا
التعليم
بكالوريوس, Communication and Electronic Engineering
الخبرات
20 years, 0 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :20 years, 0 أشهر

Senior Database Support Engineer في Oracle
  • مصر - القاهرة
  • أشغل هذه الوظيفة منذ يونيو 2007

• Assist and guide customers to install and configure Oracle software products.
• Analyze customers’ already installed software and hardware environments; identify any flaw in their environments setup and configuration that impact Oracle products.
• Help customers to fix any setup or configuration issues in their software environment to maintain normal operation.
• Guide customers to adjust their software environment to achieve optimal performance of various Oracle products, this includes configuring Oracle products, operating systems, and hardware.
• Use traces and test cases to identify, test, debug, diagnosis any software code bugs in customers’ Oracle products, provide and test patches to the customer, that fix program code errors to maintain both the utility and warranty of customers’ Oracle products.
• Teach customers about the current functionality provided by Oracle products, their limitations, what they can or cannot do, and create enhancements for them to add more desired functionality to Oracle products.
• Provide customers with help on how to use Oracle products, this includes providing examples to customers on how certain functionality can be used and achieved.
• Create knowledge documents that are provided to various customers to help them to install, configure Oracle products and diagnosis, and solve routine software issues themselves.
• Participate in developing and testing of new Oracle product releases before they are made ready for customers.
• Build in-depth knowledge of Graphical information System GIS, Search engines, text lexers, and XQuery.

Information Analyst في HP-EDS
  • مصر - القاهرة
  • يونيو 2004 إلى مايو 2007

• Solicit new applications’ requirements from clients, as well as, enhancements to existing applications.
• Design new applications’ modules to satisfy these requirements and/or enhancements.
• Perform Reverse Engineering for legacy applications and define business logic and business work flow for those applications to be the basis for new applications.
• Identify applications’ bugs or performance issues.
• Estimate the time required to develop new applications’ modules or bug fixes using various methodologies with focus on Functional Point Count.
• Develop new applications’ modules or bug fixes within time estimates and costs using various programming language especially C, C++, C under UNIX, PLSQL, and Java.
• Conduct quality review for new applications’ modules and bug fixes through software testing, and fixing any code errors.
• Perform integration testing for new releases of applications.
• Assist clients in implementing new applications’ modules or bug fixes and work with them to identify and solve any problems during implementation phase.
• Provide early life support for Applications’ releases and provide training to applications’ users.
• Provide input to project managers to create project plans, this includes collecting metrics, creating time estimates, and applying quality methods with focus on Six Sigma.
• Build in-depth knowledge of business logic and IT design in areas of billing, banking, and healthcare.

الخلفية التعليمية

بكالوريوس, Communication and Electronic Engineering
  • في Menoufia Univeristy
  • مايو 2011
ماجستير, Marketing
  • في American University in Cairo
  • مايو 2010
بكالوريوس, Software Development
  • في Information Technology Institute
  • مايو 2004

Specialties & Skills

Software Development
Database Servers
Database Optimization
Offshore Project Management
Database Administration
Risk Management Practitioner
Customer Support and Handling
Quality Management Practitioner
ITIL Practitoner
Software Development

اللغات

العربية
متمرّس
الانجليزية
متمرّس

العضويات

BCS
  • BCS Member
  • October 2013

التدريب و الشهادات

11g RAC Training Course (الشهادة)
تاريخ الدورة:
October 2012
صالحة لغاية:
October 2012
OCP 11g (الشهادة)
تاريخ الدورة:
January 2012
صالحة لغاية:
June 2012
ITIL v3 Expert (الشهادة)
تاريخ الدورة:
December 2011
صالحة لغاية:
October 2012
11g Performance Tuning Training (الشهادة)
تاريخ الدورة:
September 2011
صالحة لغاية:
September 2011
OCP 10g (الشهادة)
تاريخ الدورة:
June 2007
صالحة لغاية:
September 2007
Oracle Solaris Advanced System Administrator 9 (الشهادة)
تاريخ الدورة:
June 2004
صالحة لغاية:
May 2005