Restaurant Manager
THE MATTAR FARM KITCHEN
Total years of experience :11 years, 8 Months
• Manage projects and related specific activities within given constraints of time, budget and quality and Ensure scope, schedule and costs are reasonable and achievable.
• Allocate work among team members and provide guidance regularly.
• Conduct periodic and post-project reviews to ensure project is on track and coordinate functional perspectives from within and outside project teams.
• Plan, schedule, and control activities to fulfill identified objectives applying technical, theoretical, and managerial skills to satisfy project requirements.
• Develop task interdependency and project tactics with overall project strategy.
• Analyse process workflow, employee and space requirements and equipment layout; implement changes upon of the restaurant area.
Country Operations Manager
April 2020 - November 2020 (8 months) Amman, Jordan
• Overlooked the Operation of outlets in Jordan and Iraq and provided overall leadership and responsible for driving profitable growth targets, market share development and stimulating new business in all segments.
• Worked with regional teams to deliver the best possible value proposition and ensure common alignment on strategies, forecasting and business processes.
• Developed relationships at executive levels, industry and institutional influencers as well as represented Burger Makers in public, private affairs and enhanced employer branding in the local market.
• Nurtured, led, and coached the team to optimum and long-term performance while securing a best-in-class work environment and high employee engagement.
* Brand Ambassador
August 2019 - April 2020 (9 months) Baghdad, Iraq
• Recruit, select, train, assign, schedule, coach, counsel, and discipline employees.
• Plan and review compensation actions; enforcing policies and procedures as per the mother brand.
• Develop task interdependency and project tactics with overall project strategy. Analyse process workflow, employee and space requirements and equipment layout; implement changes upon of the restaurant area
• Working closely with regional distribution teams to implement marketing strategies & campaigns. Collaborating with marketing team to create social media content to drive brand awareness.
* Area Operations Manager
October 2017 - July 2019 (1 year 10 months) Amman, Amman, Jordan
• Deliver management reports on sales, quality, productivity, P&L, inventory. Operate 5 restaurant within the capital
• Manage all operations day-to-day operations within budgeted guidelines and to the highest standards.
• Lead & direct team members on efficient method, operation, and procedure. Staff Development and creating their Succession Plan and improve.
Country Operations Manager April 2020 - November 2020 (8 months) Amman, Jordan
•Overlooked the Operation of outlets in Jordan and Iraq and provided overall leadership and responsible for driving profitable growth targets, market share development and stimulating new business in all segments.
•Worked with regional teams to deliver the best possible value proposition and ensure common alignment on strategies, forecasting and business processes.
•Developed relationships at executive levels, industry and institutional influencers as well as represented Burger Makers in public, private affairs and enhanced employer branding in the local market.
•Nurtured, led, and coached the team to optimum and long-term performance while securing a best-in-class work environment and high employee engagement.
*Brand Ambassador
• Over saw the Retail Operations of 15 retail Store within Saudi Arabia.
• Facilitated the opening of 3 locations- responsibilities included: Creation of brand training materials and store structures, Hiring and training employees, coordinating project review meetings, Liaison with IT and Property to complete store set up, on site management of visual and product roll out prior to opening.
• Worked directly with store managers on developing Quarterly Action Plan to achieve the store’s annual sales budgets and margin goals.
• Worked closely with Store Managers to ensure that all P&L expenses are on or below budget. Look for opportunities to reduce operating expenses and make recommendations to Director of Retail Operations.
• Created development plan for each store associate and manager along with a structured succession plan process. Promoted 3 mid-level managers into Store Manager roles and trained and promoted 1 Store Manager into Operations Manager role with in first year and a half.
• Worked with the office support team to ensure that all product presentations are following company
standards and able to drive measurable sales results.
• Supported Brand Merchandising team with seasonal range reviews. Provided customer analysis and market feedback to customize product range for Middle East Market.
• Handling the store deliveries team and doing weekly & monthly reconciliation and having direct communication with warehouse team in case of any discrepancies.
* Retail Store Manager Bath & Body Works
June 2012 - January 2014 (1 year 8 months)
Riyadh, Saudi Arabia
• Ensure communication is effective throughout store and back to brand team
• Implement and review all stock loss prevention controls.
• Implement processes specific to store product/size/location
• Manage a team including in store training, recruitment (where applicable), motivation, coaching, development, disciplinary and performance appraisals
• Implement store layout, visual merchandising, stock, and fixture positioning according to brand guidelines.
• Manage stock replenishment, product launches and promotions
• Ensure store is fully compliant administratively and procedurally according to company guidelines and deadlines
• Maximize sales and ensure customer focus is always prioritized
• Weekly/daily analysis of commercial reports and implementation of action plans where necessary.
• Cover the Operations manager duty in his absence.
* Assistant Sales Manager Pottery Barn Kids
April 2011 - June 2012 (1 year 3 months)
Riyadh, Jeddah, Saudi Arabia
• Ensuring store has a positive and supportive work environment and the staff are suitably trained and motivated to perform their jobs effectively and efficiently.
• Organizing in store activities and events to increase customer loyalty.
• Maintaining the stock levels on the floor and managing stock flow in and out along with the concerned persons.
• Maintaining sales related reports and delegating sales targets to departments.
• Preparing training programs for staff and conducting sessions into batches.
• Managing implementation of new display plans and merchandising guideline in stores
• Conducting Staff briefing and monitoring store KPI’s on the sales floor.
* Senior Sales Associate Pottery Barn Kids
March 2010 - April 2011 (1 year 2 months)
Kuwait
Food and Beverage
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