ashraf sheta

خدمة العملاء
تلقى و حلول مشكلات العملاء

علاقات عامة

التواصل مع فروع الشركة والشركات الاخرى والعملاء

مبيعات - خدمة عملاء

September 2011 -Now
SEE (Systems Engineering of Egypt)


1 Customer service.
2 IT (Technical support)
3 CIB - NBE
4 FAWRY
5 Handling customer complaints.
6 Trying to detect problem before it happened to assure the best
Condition of work.

July 2006 -March2010
Retail Services Manager. DFS (Duty Free Singapore) - Ado Dhabi International airport
www.dfs.com
http://www.addf.ae/

1 Convince the customer.
2 Working in all Duty free outlets.
3 Handling customer complaints.
4 Guiding the group to assure an effective team work (Handling more 75 stuff / shift)
5 Working under pressure and supporting all the staff to reach
The target.
6 Trying to detect problem before it happened to assure the best condition of work.

May 2005 - November 2005
Sales Representative

Menatel Telecommunication Company
Telecommunications network providing Public payphones services.
http://www.menatel.com.eg
1 Selling the cards to the corporate customers.
2 Direct contact with the customers.
3 Follow up the sales and receive the customer's feedback.

March 2002 - March 2005
Metr De Hotel
Zouara Hotel Sharm el sheikh.
Three stars hotel located on Nabq bay Sharm El sheikh.
1 Supervising the waters job.
2 Handling the big banquets

October 2000 - February 2002
Accountant and Public relation Officer

Al Madain for constructions and foundation- Alexandria branch.
Site Accountant.
Deal with the government department in order to facilitate the company job process.

November 1998 - June 2000
Accountant and Public relation Officer

Al Majd El Arabi For Export & Import.
Accounts book keeping.
Deal with the government department in order to facilitate the company job process.