Operation Specialist
International Maritime & Aviation
Total years of experience :10 years, 5 Months
1. Track, trace and monitor import shipments and update the status with complete notes.
2. Perform Bill Of Entry Pass and get clerical processes related to the free zone shipment business.
3. Process routine customer information in support of transportation, billing and/or collection efforts.
4. Maintain data for specific customers, markets, products and/or processes as required.
5. Assist and support coordinators, supervisors and managers with various business needs.
6. Communicate to Estes Forwarding Coordinator or Supervisor any issues or problems that may put a shipment in jeopardy of failure.
7. Confirm charges from service providers as needed.
8. Maintain familiarity with conditions that need special and accessorial charges and ensure that all costs and charges are complete and accurate.
9. Perform miscellaneous job functions to assist with operations, sales efforts, contracts and billing.
10. Work closely with dispatch to trouble shoot and resolve logistical issues with regard to terminals and supply.
11. Work as a liaison between supplier and billing, taxes, & credit departments to resolve invoice issues.
12. Provide information, documents, reports, invoices and any other necessary information requested by supply department.
13. Provide operational and back-up support for domestic and international supply.
Negotiate best Freight and Terms and conditions with various Transport/3PL Operators. Negotiate the Best SOP and Penalty for Delays as per TAT.
Handling export of material from vendor to Client in Africa, Middle East.
Assign Shipments to Transport/Courier partner as per agreed rate and priority.
Daily reports to be send to the management which includes all 3 PL Data for the month, and their performance report.
Coordination with Nominated 3Pl Company and Govt. Department for VAT and EXCISE registration.
Implementing Logistics Module in ODOO Open Source ERP with outsource IT Team.
Provide excellent customer service through a well-organized and efficient transportation department.
Directly managed and coordinate with logistics, warehouse, transport and customer for exccellent result .
Vendor management & developing new vendor to support supply chain and distribution .
Analyze vendor performance on monthly basis with the help of KPI reports.
Maintain communication with customer regarding shipment status.
Record and report all discrepancies, service rendered and cost thereby preventing liabilities the organization, minimizing losses and maximizing revenue for organization
Responsible for the control of all stock movement within the warehouse.
Receive materials from our supplier (check: packing list & conformity with PO, Damaged of materials’)
Wages costs and expenses are contained at or below budget
Prepare weekly / monthly MIS reports
Coordinate with inventory accountant, production, purchase and warehouse in charge.
Ensure that computerized inventory is reflecting correct inventory as per physical all the time
Ensure all operational KPIs are met
Smooth running of operational procedures in the store
P&L of the store
Staff Management
Customer queries and handling complaints
Liaise for port /Air Port and customs formalities and procedures.
Coordinate and update International Client for shipment.
Physical verification of material
Warehouse Mangement -Knowledge of the methods and practices used in receiving materials and supplies in warehouse deliveries.
Knowledge of the methods and practices used in storing materials and
supplies in warehouses.
Commerce Graduate from Nababharat Shiksha Parisad India Additional Qualification: Diploma in Shipping and Logistics Management Mumbai 2013.
Completed IATA/FIATA Air Cargo Air India College 2008
Certificate Course in ISO 9000 ON QUALITY from Dubai UAE 2006. Computer Ability: Familiar with Oracle Transport Management (OTM) Familiar with UNISYS UTS software and AI Cusdian System software (Air Lines) Familiar with WMS Software Exceed Exposure computer languages: - Windows Microsoft Office (Word, Excel, Power point) Tally 5, 4 Familiar with Erp package: Financial Accounting