Head of IT
Now Health International
Total years of experience :14 years, 9 Months
Responsible for ensuring that NHI has a robust, secure, resilient, and
effective IT infrastructure across Europe, Middle East & Asia.
Active role in defining IT strategy to achieve current and future vision in-line
with Now Health’s overall growth strategies.
Lead IT Security & Governance and ensure that NHI meets all regulatory,
legal, audit, internal and external standards for IT across all jurisdictions.
Project management, business analysis, technical assessment and
implementation of new IT systems, strategies, and integrations with legacy
systems.
Business continuity and disaster recovery planning.
Defining performance metrics and ensuring service levels are met.
Manage a team of internal and outsourced resources spread across different
countries in different time zones.
Manage supplier / vendor relationships including cost control and service
delivery spread across various countries.
Ensuring that IT contracts and service levels are negotiated in line with
strategic goals and financial constraints.
Initiate, coordinate and enforce IT policies and procedures.
Risk analysis, planning and mitigation of IT risks.
Reviewing IT architecture and infrastructure to identifying areas that need
upgrading.
Regular interactions with business stakeholders and senior management on
information technology updates.
Plan, create and manage of IT Budgets and assist in new office setups.
Ensuring members of the team are all cross trained, engaged, and dynamic
and have clear areas of responsibility and accountability.
Resource management, competency assessment and training/mentoring.
Support and lead the business in all aspects of information technology
including employee training and security awareness, process improvements,
automations and business intelligence and analytics
Lead the Systems Development and Support team reporting to the Group IT
Director.
Recognized for delivering leading edge solutions that are consistent and
meets complex business requirements.
Solid understanding of IPMI Business, Application development, Programming, Architecture design and relational databases.
Streamlined Information Technology department by separating support
tasks, defining SLA’s, creating new leadership positions, and implementing
best practices.
Set objectives and conducted performance reviews for the team.
Successfully implemented new products, rate reviews, application
functionalities and managed application releases.
Involved in Requirements Gathering, Development, Implementation,
Customization, Maintenance, Upgrading, Testing, Performance Tuning and
Production support of various modules in Open Health Plus, Oracle, PERL,
UNIX, SSIS, etc.
Developed, integrated, and implemented automated solutions for Dubai
claims processing \[E-Claims, E-Pharmacy & E-Authorizations\] that helped in
reducing operating costs and managing TAT’s.
Managed the internal IP telephony running on Asterisk and UX systems
between various offices.
Expert on Open Health Plus, an end-to-end insurance management software
solution.
Monitor and analyze application, Database performance and implement
measures to improve performance across all system components by
analyzing Oracle trace, using SQL Optimizers, deploying indexes, etc.
Implemented a PCI compliant payment gateway solution to process secure
credit card payments on the Now Health’s member portal.
Managed a team of internal developers.
Responsibilities include gathering requirements from the business, designing
the workflow, and implementing the best solution.
Actively involved in development of new functionality and as well as support
of existing functionality.
Built complex reporting for different functions of the business.
Performed database tuning and optimization.
Worked closely with external banks both local and international to create and
automate the process of claims payment and implemented direct debits
functionality for the collection of premiums which is the first of its kind in this
region.
Responsibilities included building and maintaining existing application, attending to support tickets, and reporting of data.
Support web and mobile application development invluding gathering requiremnets, creating BRD's.
Responsibilities included building and maintaining existing application,
attending to support tickets, and reporting of data.
Analyzing business requirements and developed ETL jobs in DataStage
based on business requirements.
Extraction of data from Flat files and tables with proper transformations and
loading to target database/files by developing the necessary DataStage jobs.
Prepared test case document and data for all the source files and tested all
the jobs.
Parameterization of the jobs and implemented parallelism in the jobs.
Developed DataStage jobs with the same functionality as the mainframe
programs with better performance to generate the desired reports.
Making the jobs conditional to enhance the job functionality thereby
decreasing job startup time.
Writing UNIX scripts to populate and purge the data from table and to run the
jobs.
Creating Migration plans and scripts to filter out the valid data from the
source files that are coming as change request from on-site.
Handled customer calls and effectively communicated between on-site and
offshore in helping the requirement down to all the members of the team.
Involved in weekly status meeting with client and co-ordinate for the action
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