Senior Manager HR
Total years of experience :19 years, 11 Months
with Protiviti Member Firm, Kuwait as
Managing 7 countries with a team size of 17- including HRBP, Operations and L&D
Represent Human Resources on the Global Leadership Team providing guidance, direction and focus on HR strategies, policies, procedures and practices as well as ethics and compliance of corporate policies and procedures.
Key Deliverables:
•Leading Culture & transformational agenda to create a high performing organization through people strategies
•Leading annual HR Strategic planning
•Leading Talent Management and Organizational development intervention
•Provide strategic support to business to evaluate organization designs & people processes
•Support the growth of the businesses and functions by ensuring that the businesses and functions will be able to attract, develop, and retain the employees
•Advice, coach the managers regarding a consistent, compliant (Ethics and Compliance) approach to HR for the leadership team
•Manage and direct the HR professionals across other Global locations to have a cooperative, well-functioning HR Team to support both business objectives & employees
•Implement change management programs in line with global and regional HR strategy
•Lead organizational change/design processes.
•Ensure the continuous development of the employees by developing and running training programs according to business and individual development needs.
•Provide leadership and coaching over the country HR team in India and on all aspects of their performance. Ensure that a well-functioning organization and appropriate resources and skills are in place to deliver the requested service.
•Responsible for the delivery of a high quality personnel administration and payroll service for employees across the Business
Services (UK).
•Deliver high quality Strategic, HR administrative, transactional and advisory service, covering the entire employee life cycle for UK and India (starters, leavers, changes, absence).
•To proactively drive performance improvement through effective people management, including regular 1-2-1’s, coaching, feedback, performance reviews and delivering improvements to team engagement.
•To drive continuous improvement - constantly looking for opportunities and encouraging the team to come up with new or better ways of doing things.
•To act as a point of escalation for the team and to effectively manage escalated queries and ensure learnings are taken forward and solutions implemented.
•Proactive forward planning and prioritization of workloads and resource to deliver against key objectives and tasks.
•To understand, develop and amend general HR policies in line with changes to legislation to ensure that the business is fully compliant.
•To support and advise on disciplinary, grievance and performance issues - including managing non-complex casework.
•To provide regular and adhoc HR reporting and data analysis and identify actions to improve.
•To assist with HR related projects and initiatives.
•Participate in quarterly/half yearly Global project reviews articulating short-term business needs within the parameters of the long term HR strategy.
Other Projects Handled
•Implementation of iTrent (Global HRIS) for the group.
•Various Automation of HR processes.
•Company Website redesign.
•Migration to Share Point 2013.
•Implementation of Tableau 9.0 (Reporting visualization tool)
•Project managed the implementation of Global Leave management System for the group.
•Project managed the implementation of Employee Recognition tool.
•Project managed the implementation of Training tool
Key Responsibilities:
•Responsible for target based and time bound recruitment of all resources for the assigned region (Entire Kerala State).
•Responsible for preparing related statistical reports on attrition and recommend method and
procedures to control attrition.
•Ensure the quality of Business HR Delivery on the assigned region.
•Control the Business HR activity in the zone with MIS / Check Lists.
•Providing input to Head - Business HR regarding the quality / quantity of delivery in respective zones with MIS.
•Rolling out all the new HR initiatives in the zone.
•Handle HR induction of employees across levels and functions.
•Presenting HR agenda in all the major business meets.
•Handling escalation matters.
•Proper liaison with all authorities / campus / consultants in the zone and ensure that employer brand is build.
•Feedback to Corporate HR (through Head - Business HR) regarding the policy / process related to HR so that modification if required can be taken up.
•Summarize the HR activities of the zone monthly through review to the customers with specific highlights on major initiatives / Highlights.
•Supporting in institutionalizing strong performance culture.
•Supporting business on various HR benchmarking initiatives for enhancing employee productivity
(Corporate HR) at Mumbai.
•HR Business Partner for three lines of business spread across different geographies.
•HR strategic initiatives and Employee Engagement (Open Houses, Skip level meetings, Action Plans, Rewards and Recognition initiatives…etc). Coordinate and facilitate improvement of the Gallup employee engagement survey scores. Assist in the formulation of the action plan the tracking the same. Facilitate various R&R programs to improve the engagement levels of employees.
•Facilitate the performance management process within the functions, supporting the Functional Manager in the yearly performance management exercise
•Partner with business on manpower planning and resource allocation.
•Provide intelligence to sharpen the resourcing strategy and ensure that recruitment and retention remain a key focus for the business.
•Helping the business to align and channelize the individual objectives to the organizational objectives.
•Ensuring relevant monthly reports are presented to the Practice/ Business leadership group, assisting the Business leadership on any HR data required at various junctions.
Other Projects Handled
•Implementation of PMS module of Success Factors.
•Automation of joining kit implemented for India and APAC region.
•Single handedly managed the performance management helpdesk for the entire company including the global employees in year 2009-10
•Internal SOX Auditor
•Set up Benefits Management Vertical of HR Shared Services
The Following were the major responsibilities.
•Partner with business on manpower Planning & Performance enhancements
•Formulate/implement/ensure compliance to HR policies
•Payroll and Incentive processing
•All HR Statutory compliances
•Recruitment, Onboarding and Training (TQM)
•Exit formalities
•Employee Engagement activities
•Grievances Handling, Counseling
Established the Human Resource department in the Coimbatore & Wallayar manufacturing units of the Jayanti group. The following are the main areas that I dealt with.
•Coordinate the Performance Appraisal Process
•Industrial Relations - Labor meetings and grievance redressal
•Coordinate and facilitate the training requirements
•Recruitment
•ISO Internal Audit
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