IT Support Engineer
Etisalat
Total years of experience :8 years, 0 Months
Outsource Management Business Br Of Etisalat Services Holding (UAE)
Designation: Desktop Support Engineer
Duties and Responsibilities:
responding to technical support calls from end users of computers and software applications
setting up and installing new computers, networks and software
setting up user accounts and profiles on the network
installing updates, known as patches, to software applications
installing and configuring operating systems, anti-virus software and other applications such as Microsoft Office
diagnosing and fixing network problems and hardware or software faults
maintaining inventories of hardware and software
Configuration of Kiosk Machine
Installing and Configuring computer hardware, software, systems, networks, Printer, and scanners
Monitoring and maintaining computer systems networks
Responding in a timely manner to service issues and requests
Providing technical support across the company(This may be in person or over the phone)
Setting up accounts for new users
Repairing and replacing equipment as necessary
Testing new technology
Possible training junior staffs
M2M Services
managing backups of servers, in case of data loss
Keeping a record of issues and faults along with solutions, for future reference.
Handling Data centre Backup
Ups maintenance
Window7, Windows10, Citrix, Session Host, VDI
Configuration of MS Office and Office 365
Ticket Handling and Interfacing with End users.
Operating Outlook Application connected to Underlying Exchange Platform
Analyze business requirements to Technical windows server
Patching framework
BAU SUPPORT
Interpret error logs, monitor system Performance Data.
Expert level skills in troubleshooting LAN, WAN network related issues.
Daily basic report submits in Excel format and maintain daily KPI as per company protocol.
STAR SERVICES LLC Abu Dhabi NOV.2019 - SEP.2022
Designation: ICT TELECOMMUNICATIONS Engineer
Client : ETISALAT UAE
Duties and Responsibilities:
ICT-Engineer in Telecom, L2, L3 devices installation, configuration and maintenance such as device SFP, SFP+28, GPON node access through GUI and CLI.
Remote access telecom devices like ONT, IAD, mediatrix, NMS switch, different vendor’s routers, DLINK, CISCO, TP- link, ASUS, Technicolor, LINKSYS configure and troubleshoot.
Working on Customer facing problems like INTERNET, IPTV, VOICE and Home Zone WIFI mesh network, ARUBA, WIFI6 setup through cluster network, POE Smart Home IOT devices installed and configuration.
Telecom Devices firmware update modified version and hardware Up to Date resolved technical issue
Working on technology migration copper to GPON
Working on FDH to making line till customer end.
Surveying the Northern Emirates Region for Checking GPON Technology
Solving technical issues related to GPON such as ONT OLT SPLITTER
Installation, maintenance and troubleshooting various ONT (Optical Network Terminal) of ZHONE, HUAWEI and ALCATEL-LUCENT
Working on telephone lines, PABX lines, ISDN BRI lines using Cisco Linksys IAD, Mediatrix IAD and IAD one access 100 for home and business
Installation, maintenance and troubleshooting of FLTE (Fixed Long-Term Evolution) CPE of HUAWEI for providing Telephone and Internet services
Installation, Fusion splicing, testing and patching of optical fiber cables, splitters in GPON network FTTH, FTTB and FTTC
Migration of old legacy network like POTS, ADSL, PABX to GPON Networks
Handling complaints and new service order for business customers as well consumer customer
Back office Support for OLT up gradation project including Bit Stream category.
Provide technical support in back office to field engineers.
CCTV camera installation Indoor, outdoor cameras and door bell installation
Formulating Service Delivery Process & Infrastructure Development for proving effective service operations & achieving maximized customer satisfaction.
Duties and Responsibilities:
NOC end support to DSL Broadband Fault/Provisioning for the whole North & west region on regular basis.
Working on Juniper BRAS for checking AAA action, static IP routing, VLAN and VPN routing.
Routing Static IP(s) and static VLAN on ALCATEL, HUAWEI Switches & Routers configuration.
Configure & Troubleshoot GPON (Gigabit Passive Optical Network) on NOKIA, Alcatel- Lucent DSLAM and Huawei DSLAM.
Maintenance and Up Gradation of DSLAMs (NOKIA, Alcatel-Lucent, Huawei with the help of NMS tools.
Responsible to troubleshoot DSL related issues such as PPPOE down, Speed issue and No browsing slow browsing, PON down, No link issue, Specific Website not working.
Expert in configuring Dynamic, Static, IPTV and VPN connections.
Working on Carrier Ethernet Network (CEN) based network.
Good understanding of telecom processes in Activations and migrations.
Expert level skills in troubleshooting DSL Broadband related issues.
Experience in prioritizes time allocation against critical tasks, and troubleshooting capability through to resolution of the requisite management of additional escalation for support.
Working as a Network Engineer to perform duties on LAN/WAN Networks. Where fault finding and trouble shooting on WAN Networks like Leased Lines and ISDN connectivity, Network devices like Routers, Modems and Switches.
Projects Handled: BANK OF BARODA Data Center (NOC)
Duties and Responsibilities:
Identifying, diagnosing, and resolving network problems
Monitoring network performance (HP NNM, HP OVPI)
Providing daily operational support and system administration for core network infrastructure Tactfully handling end users
Provisioning (IP assignment, leased lines, and customer backup and network services)
Monitoring all links of DC and DRC using NNM and Whatsup Gold tool
Following up with Telecom providers BSNL/AIRTEL for providing better network service & for commissioning of leased lines
Booking docket with ISPs and following up with them, till the issue resolved
Troubleshooting networking problems to reduce downtime & ensure maximum availability of network
Designing back-up Strategy & ensuring scheduled / unscheduled backups as per the backup plan; managing the Installation & troubleshooting of the same
Installation & advanced configuration of Cisco Router and Cisco Switches Verifying ATMS and respective Gateways
Monitoring and Verifying Core Routers and all branch Routers configurations (Cisco1700, 1900, 2600, 2800, 3800 series)
Monitoring and Verifying of DR Site Switches (Catalyst 4507 and 2970, 2960)
DSM INFOCOM PVT LTD, at its client site Bank of Baroda (Disaster Recovery Site ) MAY 2016 to September 2016 (Till Project End)
Working as a Network Engineer to perform duties on LAN/WAN Networks. Where fault finding and trouble shooting on WAN Networks like Leased Lines and ISDN connectivity, Network devices like Routers, Modems and Switches.
Projects Handled: BANK OF BARODA Data Center (NOC)
Duties and Responsibilities:
Identifying, diagnosing, and resolving network problems
Monitoring network performance (HP NNM, HP OVPI)
Providing daily operational support and system administration for core network infrastructure Tactfully handling end users
Provisioning (IP assignment, leased lines, and customer backup and network services)
Monitoring all links of DC and DRC using NNM and Whatsup Gold tool
Following up with Telecom providers BSNL/AIRTEL for providing better network service & for commissioning of leased lines
Booking docket with ISPs and following up with them, till the issue resolved
Troubleshooting networking problems to reduce downtime & ensure maximum availability of network
Designing back-up Strategy & ensuring scheduled / unscheduled backups as per the backup plan; managing the Installation & troubleshooting of the same
Installation & advanced configuration of Cisco Router and Cisco Switches Verifying ATMS and respective Gateways
Monitoring and Verifying Core Routers and all branch Routers configurations (Cisco1700, 1900, 2600, 2800, 3800 series)
Monitoring and Verifying of DR Site Switches (Catalyst 4507 and 2970, 2960)