Windows Server Engineer
Sky UK
Total years of experience :16 years, 1 Months
This role involves supporting and working with Windows servers 2008, 2012, 2016, 2019 & 2022 (including regular PCI and SAO compliance checks). Tasks include remote troubleshooting, fault finding, remediating patching & security vulnerabilities, software installations, change requests, issuing SSL certificates, Clustering, Backup Solutions (Veritas), Anti-Virus (CrowdStrike), Active Directory, SCCM Administration, Windows Firewall requests, PowerShell, DNS and DHCP. I am also actively involved in carrying out project work in accordance with business requirement. Other tasks include diagnosing hardware faults and arranging for swap outs via 3rd party vendors.
The position of Technical Analyst involved providing IT technical Support to internal colleagues & external contractor’s \ vendors across the business. This support was both face to face as well as remotely. The role consisted of working & supporting the following;
• Laptop / Desktop troubleshooting & Builds,
• Hardware /Software installations.
• MS Office 2010, 2016 & Office 365
• MS Windows 7 & 10
• MS Exchange administration
• Active Directory
• Group Policy
• SCCM
• Project work
• VPN (Cisco Anyconnect)
• VDI’s (VMware Horizon)
• WebEx, Jabber, Zoom audio \ video remote support
• VOIP Telephony Support
• Mobile device management
• Printers
• networking
• creating knowledge-based articles
• Training new and existing colleagues.
I was employed in a Technical Support Analyst role within the 24/7 team which included out of hours supports for clients across the globe. I worked with and supported the following technologies and tasks;
• Virtualised servers (VMWare)
• Citrix (Xenapp, Xenserver)
• Linux Administration
• Microsoft Exchange administration, 2007, 2010, 2013 & Office 365)
• Microsoft Windows Servers 2003, 2008 & 2012
• Hardware Troubleshooting / Support (HP, Dell)
• Backup Solutions (in-house MBS)
• Anti-Virus (Sophos)
• Routers & Switches (Draytek, Brocade & Cisco)
• Wireless Access points (Cisco Meraki & Aruba)
• DNS, DHCP
• Active Directory
• Group Policy
• SAN / NAS based file servers / storage (Netapp, EMC, Nimble, 3PAR)
• VNC remote Support
• Data Centre management (hands and eyes requests)
• incident/change & problem management
• Scheduled tape backups
• To comply with ISO 270001
• Provide coaching to team members
• Software Installations
• Access Control
• Creating documentation
This role involved providing 2nd Line IT Support as part of a managed service to external customers within an ITIL Framework environment.
This role was continuous employment from Amey Business Services.
• Promoting effective teaching and learning throughout the school by the efficient deployment of ICT resources
• Managing all technical aspects of installation, configuration, operation, maintenance, and development of the School's ICT hardware, software and network infrastructure including: servers (curriculum, administration, print & intranet).
• Internet access, cache, filter and router via a Smoothwall Firewall
• Wired and wireless network devices
• Network and data security
• System performance and UPS management
• SAN / NAS based file servers
• Managing physical and virtualised servers (Hyper-V)
• Active Directory, DHCP, DNS, subnets, VPNs
• Management information system - Capita SIMS/FMS
• Workstations and mobile device management
• Software installation, image deployment (Ghost Symantec & Fog)
• Networking printing devices
• Interactive whiteboards, projectors and LCD screens (AV)
• Email system management particularly via Office 365
• Training and providing expert user support for colleagues for all software, hardware and operating systems
• Developing/implementing an effective backup and disaster recovery strategy to any risk of serious disaster
• Liaising with 3rd party organisations
• Managing Health & Safety and audit checks including electrical testing, warranties, licences and risk assessments
• Maintaining network maps and inventories and details of licences, warranties and equipment checks
This role involved providing 1st, 2nd line and specialist 3rd line technical support activities for the ICT services as set out within the school. Responding to, and resolving all ICT incidents in accordance dealing with a range of users at various levels of competence.
I was employed as a Senior ICT Technician to work across a number of BSF schools in Bradford. My role consisted of the following responsibilities.
• Troubleshooting Hardware, Software and Network faults
• Print management
• Audio Visual
• Assisting Desktop, Laptop and mobile users
• Configuring Cisco IP phones
• Supporting a Fat and Thin Client environment
• Servicing Projectors and Interactive display boards
• Supporting EPOS systems
• Hardware and software configuration and installation
• Monitoring support call resolutions
• Imaging/rebuilding Laptops, Desktops & Servers
• Patching Cisco switches/ports for different vlan devices
• Support and maintain servers and backups.
• Performing updates and system patches when required
• Actively working with Group Policy
• Keeping an audit trail of all hardware assets
• Liaising with 3rd party organisations
• Providing training and support for new and existing colleagues.
This role involved providing 2nd and specialist 3rd line technical support activities for the ICT services as set out in the ICT Services Contract. Responding to and resolving all ICT incidents in accordance with service targets dealing with a wide range of users at various levels of competence. The ICT Managed service provided was ITIL compliant.
I was employed as an IT Support Analyst and my role was to provide remote desktop support to all users within the Lloyds Banking Group. My role consisted of the following tasks:
•Logging all calls/incidents/faults on Smart Remedy
•Troubleshooting Hardware and Software faults
•Diagnosing Network faults
•Assisting both Workstation/desktop and Laptop users
•Supporting and maintaining the telephony systems
•Monitoring support call resolutions with line managers and 2nd line support staff
•Dealing with 3rd party organisations
•Proven troubleshooting skills in Server 2003, Microsoft XP, Active Directory and Microsoft Office.
•Providing training to existing and new colleagues
•Acting as a technical lead to provide assistance to other colleagues
This role involved providing technical support across the Lloyds Banking group of over 100, 000 users world-wide. I was able to prioritise workload, keep organised and effectively communicate with various users across all levels of technical competencies.
A levels AVCE Advanced ICT Dual Award
Intermediate ICT
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