Asma Ben Mechri

• Explained the features and benefits of different credit card products including limit
upgrade, linking cards, loyalty programs, welcoming points and worldwide benefits
such as lounge airports access.
• Evaluated credit card applications, adhering to credit card risk management
guidelines.
• Verified customers information accuracy and ensured that application data is
complete and meets established standards and compliance.
• Reviewed credit histories, limits, terms, account status, income and processed all
credit cards approavals, declines or adjustments to credit limits.
• Analyzed and handled all incoming disputes timely, professionally; following all
regulatory and internal requirements and maintaining service excellence to all
customers.
• Received positive feedbacks, consecutive appraisals from customers, colleagues and
managers

• Represented all banking products and services effectively and tailored to their needs
• Explained banking products features and details such as credit cards and insurance
benefits including joining points, benefits to increase revenue and profit goals.
• Identified, contacted potential new clients, set, collaborated and attended
appointments.
• Supported directly and daily in establishing and maintaining strong professional
relationships internally and externally.
• Received positive feedback from customers and created repeat business by
developing long-term relationships with customers.

• Effectively represented all banking services and products to exciting and new to bank
customers aiming to increase bank market share.
• Ensured that all customers are fully aware of the features, applicable fees, terms and
conditions of the product they are applying for.
• Advised clients in selecting the most appropriate product that best meet their
specifications, ensuring high level standards and satisfaction is optimized in every
interaction.
• Managed client interactions including reviewing client information and applications
while maintaining accuracy and compliance with bank policies.
• Managed, pursued new business opportunities and expanded the relationships with
existing banking clients and bringing new partnerships for growth and continuity.
• Maintained, built and strengthened existing and new relationships with all the bank
clients.

• Explained and represented effectively card payment methods, redeeming of reward
points including welcoming points, limit upgrade and any dispute resolution.
• Reviewed credit histories, income and other financial data to assess applicant
creditworthiness.
• Addressed customer inquiries regarding credit limits, terms, and account status,
resolving issues efficiently and professionally.
• Processed inbound sales lead calls with a high close rate, providing word class
customer service.
• Analyzed credit card applications and adhered to credit card risk management
guidelines.
• Generated regular reports on application volumes, approval rates, credit card
portfolio performance and risk trends for management review.