sales coordinator and customer service supervisor
MB group
Total years of experience :19 years, 7 Months
As Sales Coordinator Responsibilities:
• follows up on any sales quotations made for clients, negotiating terms with the client at a cost best suited for them
• Efficiently respond to any online or telephone queries in a calm and friendly manner.
• Liaise between other departments and the client to provide the service most suitable to the client’s needs, cost and time restraints.
• Assists the sales team, focusing mostly on managing schedules and the distribution of any sales documentation.
• also be required to produce reports on progress within the department and outline any developed strategies to improve
• Responsible for overseeing any supercharges and evaluating any alterations to both
• External and internal staff.
Sales indoor Responsibilities:
Provide professional service and explanation of the usage of products to customers
Provide good customer service while attending to sales enquiries
Ensure customers satisfaction by adopting a consistent Customer Care Program
Responsible for sales performance and achieve customers satisfaction at the same time
As customer service supervisor Responsibilities
Ensure proper documentation
Delegating tasks
Monitoring the team’s performance
Assisting the team by performing the tasks with them
Helping with training and development
Handling complaints (from both staff and customers)
• From august 2004 to des 2004 basic business skills Acquisition (BBSA) Cairo, Egypt sponsored by future generation foundation ( FGF) • Developed language & computer skills. • Enhanced presentation & project development skills. • Acquired basic business skills including (Marketing, Sales, Banking Accounting, Business correspondence &Report writing) • Selling Skills at MERL (enhancing confidence to deliver Products massages, and Performing the most effective sales) • Managerial Skills at MERL • Soft skills at New Generation Center -Dokki Branch
• B.Sc. Of Commerce, Accounting Department, Faculty of Commerce, Cairo University Egypt, May 2004. Training courses and events attended • Soft skills course (Dale Carnegie's Seminar in Effective Communications and Human Relations & Time Management (Experiential Learning) & A+ Business Writing & Teamwork) • Studying English ( by foreign language center Cairo university)
• Presentation Skills at New Generation Center -Dokki Branch • Negotiation Skills at New Generation Center -Dokki Branch Work Experienc • From January 2009 until march 2014 working as sales coordinator and customer service supervisor in M B for Engineering and Contracting
• From 2004 to 2005 working in Customer service in Thane Direct Company ( I made system for customer care in this company) As Sales Coordinator Responsibilities: • follows up on any sales quotations made for clients, negotiating terms with the client at a cost best suited for them • Efficiently respond to any online or telephone queries in a calm and friendly manner. • Liaise between other departments and the client to provide the service most suitable to the client's needs, cost and time restraints. • Assists the sales team, focusing mostly on managing schedules and the distribution of any sales documentation. • also be required to produce reports on progress within the department and outline any developed strategies to improve • Responsible for overseeing any supercharges and evaluating any alterations to both • External and internal staff. Sales indoor Responsibilities: * Provide professional service and explanation of the usage of products to customers * Provide good customer service while attending to sales enquiries * Ensure customers satisfaction by adopting a consistent Customer Care Program * Responsible for sales performance and achieve customers satisfaction at the same time As customer service supervisor Responsibilities * Ensure proper documentation * Delegating tasks * Monitoring the team's performance * Assisting the team by performing the tasks with them * Helping with training and development * Handling complaints (from both staff and customers)