General Manager
Radisson Blu Olympiyskiy Hotel
Total years of experience :17 years, 2 Months
The Radisson Blu Olympiyskiy Hotel, Moscow features 379 sleekly designed rooms and suites, each offering outstanding panoramic views of Moscows skyline as well as modern comforts, including free Wi-Fi, in-room coffee and tea facilities, and complimentary access to the gym. The hotel is located in a vibrant business area near 11 embassies. The hotel is also situated near the citys historic center, Ekaterininsky Park, Tsvetnoy Boulevard and Prospect Mira and only 4 km away from the Red Square.
Key Contributions:
• Accomplished unprecedented milestones in Total Revenue, GOP, ADR, and M&E Revenues, setting new benchmarks for performance excellence
• Achieved recognition through the reception of four prestigious awards, notably including the Best 5-Star Hotel for Meetings and Events and Best Room Service accolades
• Elevated to the top position among official competitors and RHG Hotels in Russia by strategically re-structuring the entire service process to exceed the high expectations of hotel guests, resulting in unparalleled guest satisfaction Page 2
The biggest and the iconic hotel of the Radisson Hotel Group with 21M EUR annual turnover. There are 1184 rooms and 26 meeting rooms suitable to accommodate up to 1500 delegates. Key Contributions:
• Exhibited exceptional leadership skills during unprecedented times, overseeing operations with a focus on driving sales growth through innovative repositioning and diversification initiatives. Maintained uninterrupted operations amidst the challenges, achieving an impressive 50.8% GOP in 2023.
• Delivered outstanding guest experiences resulting in the highest increase ratio in satisfaction scores across the Eastern Europe Region through effective leadership and team collaboration. Implemented innovative strategies and executed guest-centric initiatives to attain top-notch guest satisfaction scores.
• Slashed payroll cost by 46% by re-structuring, clustering, and outsourcing. Become the 1st hotel in Russia to reach productivity of 1.5 HRS while ensuring the enhancement of services.
• Provided guidance and mentorship to 3 operations managers, implementing a comprehensive development program that equipped them with the skills and knowledge necessary for future executive roles as general managers.
176 rooms, all day dining restaurant, lobby lounge & bar, congress center with a ballroom, 9 meeting rooms, executive lounge & Bienne Wellness Center. Key Contributions:
• Consistently drove prodigious performance and attained impressive results, recognized through The Best Commercial Performance in Europe 2015 Award from Movenpick Hotels & Resorts
• Boosted GOP margin by 4.7 percent points through total revenue management and profit optimization.
• Successfully accomplished the second-best RevPAR in Ankara and accelerated RGI figure by 34.9 points between 2014 and 2018 by building-up an efficient team of co workers.
• Revitalized and transformed a struggling hotel spa into a highly profitable and successful outlet, achieving the second highest turnover in Ankara and 24% departmental GOP through strategic management and innovative approaches.
Spearheaded hotel and streamlined operations with 23M EUR annual turnover, including 841 rooms, 3 restaurants, lobby bar, shopping center, congress center with 21 meeting rooms, such as an auditorium and Polo Sky Club Spa & Sauna. Key Contributions:
• Enhanced productivity and total revenue up to 8.0% and GOP ratio from 49.9% to 51.9% by working with efficient team members.
• Improved the commercial demand and first-look through renovation of 306 rooms with cost of 7.5M EUR and kitchen by 1.4M EUR. Page 3
• Conducted a staff satisfaction survey which resulted in an increase from 83.4% to 86.7%.
• Established cluster structure with opening Park Inn by Radisson Pulkovo Airport Hotel.
Design hotel with 249 rooms, two restaurants, two bars, Iveria Terrace, conference center with 10 meeting rooms, ballroom, 1600 sqm Anne Semonin Spa and Iveria Casino. Held responsibilities as a pre-opening general manager, such as set-up pre-opening office, appointed department heads, and formulated completion of snagging lists. Key Contributions:
• Amplified GOP ratio from 42.6% in 2010 to 48.3% in 2011 with MEUR 9.4 total revenue.
• Earned the top 5th position in guest satisfaction within the Radisson Hotel Group despite the highly competitive environment, through devotions, collaboration with team, and extensive trainings.
• Reached an employee engagement rating of 90.2% and managed to keep the whole pre-opening team until the end of my assignment.
• Initiated a cluster network in 3 departments with opening Radisson Blu Hotel Batumi.
1988 - 1992 Diploma in Tourism & Hotel Management / Bosphorus University - Istanbul
1992 - 1997 Diploma in Business Administration / Anadolu University - Istanbul
