Senior Manager
ooredoo
مجموع سنوات الخبرة :20 years, 2 أشهر
Home BroadBand FTTx - business development management and strategy development for home/buildings connectivity. managing ISP contractors, pre sales activities, National broadband provider relationship, own fibre connectivity, service delivery performance & other related activities.
02/09/2011 - current Regional Manager & projects Manager at Nawras -Manage Sales Targets achievements -Manage Staff, development, promotion and conflicts -Identify business opportunities in the Market -Value Foot Print Batinah Developing the Batinah region and penetrating the market with new strategies -Stock re-order project A new tracking mechanism is developed to track and identify low levels of stock - Identifying train the trainer candidate for stores - process re-engineering initiative for stores. Empowerment process for stores is shaped and functioning Process reviewd and main gaps corrected -NBO Tie UP Project Set up a strategic tie up between 2 big organizations which will present new and unique service in the market.
01/04/2009 - 01/09/2011
Senior Store Manager Azaiba (HO) & Lulu Ghoubra
-Managing the teams and developed junior - senior staff to manage and run operation and improve sales.
- Managed Comex 2009 consumer section
-Highly involved in Fixed line project pre-launch and test period and managed Azaiba and Lulu Ghubrah teams during low resources period.
-involved in major meetings and development plans regarding stores.
01/01/2008 - 01-01-2009
Muscat Stores Manager (Retail Territory Manager)
-Managing 7 main Stores in Muscat region from Ruwi to Mawalih.
-Communicating with different departments (marketing, Finance, Customer Care, HR, and network) to pass information and coordinate for better outcome
-Assisting stores to meet the sales targets and mystery shopping
-Assuring strong Quality and smooth operations in stores
- Direct involvement with projects (City Centre Store opening, improving Activations speed in stores and payment machines)
-Interviewing and staff selection through Assessment centres with coordination through HR.
-Arranged for team Building Event for more than 70 staff
-Managed, Participated and followed up the Main projects in Stores- City Centre Muscat & City Centre Qurum- GCC 19 Stand -Muscat Festival
01/03/2007 - 31/12/2007 Store Manager Sohar & Lulu Sohar Nawras -Managing the largest stores in Nawras (15 staff with highest sales and transactions) including Roster management, Personal development and Reporting -Built up a team of new joiners and blended them into Nawras atmosphere in short period. -Preparing staff to take responsibility (MGMT Trainees) -Improved Sales and working on Targets (20% of channel input) -Improved Store Operations -Maintaining a high level of services & Mystery shopping results -Developing business relations in the region -Promoting OPAL / Business services (from 80 application to 300 +) -Organising Special Events (Heritage Village) -looking for business development opportunities -Maintain a solid and clear communication with HQ departments, stores and market stakeholders - Implemented straight shift in Sohar - Improved the opening hours and working hours
11/12/2004 - 09/03/2007
Asst Shop Manager at Nawras
* Managing Qurum branch & Lulu Kiosk includes: staff management, preparing roaster, sales target monitoring, communicating with related departments etc.
* Nominated for different jobs which requires High performance and Excellent outcome e.g. Managing Muscat Festival-Qurum and Comex 2005
17/04/2002 - 25/11/2004
Marketing Officer at National Bank of Oman
* Processing and controlling all expense approvals and budget of Consumer Banking relating to Advertising Publicity and Donations
* Managing the Savings Excitement Draw process, participate in developing related advertisement and processing all the related expenses.
* Participating in Developing new products
1 year Supervisor at NBO Corporate Branch performing the following: * Second officer duties
* Accounts Maintenance
* Handling Complaints
* Reports Checking
* Custody & Control of Keys
* Checking of Tellers End of Day reports.
events and offers
managed prizes activites
finance reconciliation
01/01/2002 - 15/04/2002
Marketing Executive at Safeer Hotel Suites (Golden Group of Companies) performing the following tasks: * Developing marketing plan
* Advertising
* Pushing Sales Strategy
* Participation in Service Enhancements
* Tie-Up with travel agencies, government and companies
3/98- 7/98 Surveyor Officer at Arabian Insurance Company. I performed the following duties: - * Accident surveying & insurance claims handling. * Coordinating with different garages to make estimation on car damage. * Coordinating with the Accounts Department on claiming issues and issuance of receipts to clients. In addition, monthly reviews were carried on all claims
* 9/97-12/97 Salesman in Bin Ameir Establishment as a part-time trainee. I performed the following duties: -
* Listing potential customers
* Arranging Appointments
* Attending meetings
* Writing reports
during my last year I was involved in statistic project about surveillance systems in Dundee this has added alot to my knowledge along with othe major studies of law and economy later I got many specialised courses and advanced studies which boosted my career in the real life working environment
* 2001 B.SC in Business Administration, University of Abertay Dundee, UK,
* 2000 HND in Business Administration, Muscat College, Oman.
* 1999 HNC in Business Administration, Muscat College, Oman.
* 1998 Foundation Diploma, College of Administrative Sciences, Oman.
* 1995-1996 Intensive English Language Courses, Lebanese American University, Lebanon.
* 1994 High School Certificate, Hafis Bin Rashid Secondary School, Oman.