customer care representative
ISONBPO GHANA LIMITED (AirtelTigo)
Total years of experience :8 years, 8 Months
AIRTELTIGO ---Ghana
CALL CENTRE ADVISOR november 2018 - Present
Tasked with answering projecting a professional company image through phone interaction with
new and existing clients. Main duties include answering customer enquiries, resolving their
problems, up selling product.
Duties:
Providing advice, information and assistance to callers.
Attempting to resolve all enquires on first contact with the caller.
Making sure that all telephone calls are answered promptly.
Dealing with a customer’s queries, requests, orders or complaints.
Following up customers by calling them back.
Research required information for callers using available resources.
Essentially receiving up to 400 incoming calls from customers daily.
Involved in processing orders, forms and applications.
Accurately recording details of calls and issues on logging software.
Having a professional and courteous manner at all times.
Identifying and escalating priority issues or customer complaints.
Sending emails to clients answering their enquiries.
Taking ownership on all calls and queries answered.
Arranging appointments for engineers to attend premises & make repairs.
Producing reports for senior managers.
•Troubleshooting technical problems and implementing solutions.
•Purchasing of IT Equipment and software in line within agreed budgets.
•Responsible for the fast and accurate troubleshooting of reported faults.
•Providing technical support via helpdesk systems for a wide range of internal & external applications
• Maintaining up to date Antivirus levels on all machines company wide.
• Updating and monitoring IT user accounts.
Electoral Commission Ghana
Verification Officer and Kit Trainer 2014 -2015
•Setting up of registration of the voter Registration kit workers.
•Responsible for setting up a registration center.
•Convene the BVD kit from the District electoral office to the Registration center.
•Taking Backups of the registered applicants to the District Electoral office to be transmitted to the head office.
we input information of clients into a database
courses: Komenda College Practice 2003 Komenda D/A J.H.S 2006 Asuansi Technical I