Team Leader
Bilkish
Total years of experience :15 years, 2 Months
Assisting customers with telecom issues and resolved by providing them effective solutions and other value-added services as per their requirements.
• Visit stores daily.
• Request and pursue for new meetings with prospective buyers and new stores
• Attend meeting and negotiate and close deals.
• Carry samples for meetings and demonstrate them to buyers.
• Be reasonably good in math's to be able to discuss margins
• Check contracts
discuss with stores re all points. Product position in store. Point of sales
material
• Train floor staff
• Discuss and freeze on commissions for floor staff
coordinate once LPO is received. Be clear on the process of delivery, the
• Necessary documents required to submit to stores accounts department
• Be able to meet, greet and make sale to customers visiting the showroom
be able to address product issues with clients and be able to solve them - if
required by coordinating and communicating with manufacturer's technical
• Know how to make chart showing retail price, transfer price, margin
• Must have clarity on competing products and prices.
• Keep daily, weekly, monthly, quarterly, half yearly, and yearly score board
Interacting with customers and offering them a solution in telecommunication and value-added services when required.
Assisting customers with telecom issues and resolved by providing them effective solutions and other value-added services as per their requirements.
Managing Shop Floor which includes team 45 members.
Interacting with customers and offering them a solution in telecommunication.
Addressing the customer complaints to concern departments.
Taking care of all Collaterals.
Taking care of inventories
Preparing Daily and Monthly reports
Assisting peers on the shop floor on all queries and product knowledge
Providing real time feedback to peers and new joiners
Assisting customer with prepaid and post paid connections
Assisting customer with internet connections on their phones and other value added services
Conducting a huddle on daily basis at the start of the day to outline the daily task
Conducting a best practice session with the entire team to share experience and examples to increase productivity on the shop floor
Handling and assisting the Manager of the store in handling all kinds of escalations
Ensuring maximum customer satisfaction is achieved with optimum utilization of resources