Customer Relation Manager
AM MOTORS
Total years of experience :4 years, 8 Months
• Building and maintaining profitable relationships with key customers.
• Overseeing the relationship with customers handled by your team.
• Resolving customer complaints quickly and efficiently.
• Keeping customers updated on the latest products in order to increase sales and Services.
• Meeting with managers in the organization to plan strategically.
• Resolves service desk problems and improves current service desk methods to increase productivity and customer service
• Effectively manages team members, including technicians and advisors, to ensure team objectives and service goals are being carried out
•Maintain a positive attitude focused on customer satisfaction
• Ensure the installation of the mechanical system meets the plans and specifications of the original design and the expectations of the client
• Carrying out maintenance on mechanical systems and equipment
• Performing periodic inspections on the plant, machinery, and automated systems
• Scheduling planned and preventive maintenance work
• Responsible for supervising and improving production at plants and factories
• Increase speed and efficiency of processes without compromising quality
• Ensure all steps of the production run smoothly and efficiently
• Educate employees on proper methods in which to operate machinery
• Provide in-field or on-site surveys and inspections and draft subsequent site report
• Diagnose origin of breakdowns, including human error, and troubleshoot problems
• Technical Root cause analysis of Problem
• Documenting maintenance activities
• Cataloguing customers concerns and comments
• Capturing service orders and descriptions of problems and repairs
• Data Analysis/Area Wise Analysis
• Supervise day-to-day operations in the customer service department.
• Respond to customer service issues in a timely manner.
• Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
• Implement an effective customer loyalty program.
• Assess service statistics and prepare detailed reports on your findings.
• Stay informed on the latest industry techniques
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