Awab Elshiekh

Engineer-Customer Support-ASST.PM at Cisco Systems

• United Arab Emirates - Dubai
• My current job since March 2015

• agreeing project objectives
representing the client's or organization’s interests
• providing advice on the management of projects
• organizing the various professional people working on a project
• carrying out risk assessment
• making sure that all the aims of the project are met
• making sure the quality standards are met
• using IT systems to keep track of people and progress
• recruiting specialists and sub-contractors
• monitoring sub-contractors to ensure guidelines are maintained
• overseeing the accounting, costing and billing

Technical support Engineer at Golden Arrow Co-ltd (Exclusive Distributor for Toyota Motors

• Sudan - Khartoum
• March 2013 to May 2014

Worked as a member of the technical team for supporting users by providing information and troubleshooting for all of the IT devices.
Duties Include:
I. Performing equipment installation setup (PCs and Servers).
II. Performed software installation and patch upgrade in addition to regular maintenance tasks.
III. Responsible for manning the IT Helpdesk..

Trainee at Tabaldi Technology

• Sudan - Khartoum
• August 2012 to December 2012

• Integrating the old PBX System with the new IP Telephony based System at the Sudan Police HQ in Khartoum.
• Re-Configuring a PBX system for Sudan police headquarter in
Khartoum.
• Integrating the various branches/remote sites to the new IP
Telephony based System at the HQ

Trainee at SUDASAT

• Sudan - Khartoum
• April 2012 to May 2012

Trained on:
-SCPC
-DVB equipment
-iDirect configuration
-Daily operating and monitoring, both Ku and C band.
7. Future

Trainee

• September 2012 to January 2012

Trainee at Future University

• Sudan - Khartoum
• August 2011 to September 2011

• Network Administrating and Configuration
• Daily Technical Support and troubleshooting Of IT Devices
• Install and Troubleshoot Network Devices
• Maintaining personal PC’s Functionalities

General secretary at future university engineering society

• January 2009 to January 2010

Field Engineer

• to

I. Integrating the old PBX System with the new IP Telephony based System at the Sudan Police HQ in Khartoum.
II. Re-Configuring a PBX system for Sudan police headquarter in
Khartoum.
III. Integrating the various branches/remote sites to the new IP
Telephony based System at the HQ.

Call Center Agent at MTN

• United Arab Emirates
• to

Sudan.
Duties Include:
I. Recording customer complaints about Cellular Service.
II. Recording customer complains about Internet Service.
III. Providing 1st&2nd Level technical support to customers over the
Phone.
IV. Providing follow up support to ensure quality issue resolution.
V. Performed Tele