Engineering Manager
WOTEC (ExclusiveAgent for Tokhiem)(Oil and Gas)
Total years of experience :8 years, 11 Months
• Created maintenance schedules and delegated tasks to team members.
• Conducted site inspections and identified areas requiring extra maintenance work.
• Supervised maintenance workers and ensured they followed safe work practices.
• Performed minor on-site repairs.
• Scheduled contractors for major repairs as required.
• Discussed maintenance concerns with the employer and communicated these to Maintenance Workers.
• Stayed on-call and responded to emergency maintenance needs.
• Developed maintenance budgets, hired maintenance crew, and negotiated vendors' contracts.
• Controlled and monitored inventory.
• Coordinated work performed by outside vendors.
• Implemented a streamlined project management strategy that tripled profits while concurrently slashing project costs by 40%.
• Optimized organizational expenses through efficient resource management techniques.
• Reduced operational costs by 60%.
• Increase project acquisition by 50% for the company.
As a freelance Maintenance Engineer for fuel stations, responsibilities include providing consultation on system design, offering expertise in compliance, remotely and onsite troubleshooting issues, suggesting and implementing upgrades, and ensuring effective communication with clients. The role emphasizes tailored solutions, flexible adaptation to project needs, and a commitment to regulatory standards.
Cultivated and maintained strong relationships with key clients in the oil and gas sector, serving as the primary point of contact for their maintenance needs.
Processed customer orders for maintenance services, equipment, and parts promptly and accurately.
Addressed customer inquiries, providing detailed information on products, services, and order status.
Resolved customer issues and concerns effectively, ensuring a high level of customer satisfaction.
Collaborated with internal teams to address technical and service-related challenges, providing timely solutions.
Scheduled maintenance services based on customer preferences and operational requirements.
Coordinated with the maintenance team to ensure timely and efficient service delivery.
Maintained regular communication with customers, providing updates on service progress and addressing any potential delays.
Communicated product or service enhancements and new offerings to existing clients.
Identified opportunities for cross-selling and upselling additional services, products, or maintenance packages.
Contributed to revenue growth by promoting complementary offerings to existing customers.
Implemented customer feedback mechanisms, leading to a 65% improvement in overall customer satisfaction ratings.
Successfully upsold maintenance packages and additional services, contributing to a 50% increase in revenue from existing clients.
Implemented a more efficient service scheduling system, reducing downtime and improving overall service coordination by 66%.
Received recognition from clients and management for consistently providing outstanding customer service and exceeding client expectations.
Conducted thorough vehicle inspections and diagnosed issues using diagnostic tools.
•Performed maintenance tasks and repairs on automobiles as required.
•Interacted with customers, provided estimates, and maintained detailed service records.
•Adhered to safety standards and stayed updated with automotive technology advancements through training.
•Collaborated with team members to efficiently resolve automotive issues.
•Ensured proper maintenance of tools and equipment used in servicing vehicles.
Conduct comprehensive inspections on heavy earthmoving equipment before delivery.
•Ensure the machines meet quality standards and regulatory requirements.
•Document inspection findings and collaborate with teams for issue resolution.
•Enhance inspection processes for efficiency and quality improvement.
•Contribute to customer satisfaction by delivering vehicles in top condition.
Practical and theoretical training in the following:
•Stages of water purification.
•Control using SCADA.
•Programmable logic control (PLC).
•Control circuits (start delta, direct online, motor reversing by inversion).
•Soft start and variable speed drive.
Practical and Theoretical training in the following:
•Communication (VHF, HF, VSAT, ILS).
•Security Equipment (X-ray and Doorway).