Senior Executive
Sharaf DG LLC
Total years of experience :16 years, 11 Months
Leading Customer Care and Cashiering departments in the store. Managing team of eight executives to ensure high level of customer satisfaction. Also, responsible to take care of sales floor in absence of Store Manager by monitoring sales executives and assigning duties to update the promotions, checking stock status & requirements, and closing the deals by providing maximum satisfaction to the customer.
•Handling customer queries from initial sales pitch to the after sales support
•Assigning responsibilities to subordinates to ensure smooth execution of workflow processes and ascertain compliance with company SOPs. Periodically evaluating subordinates & service centers' performance to increase productivity. Preparing periodic MIS reports
Maintained high customer satisfaction levels through quality assurance management, training & development. Managed quality assurance team consisting of 22 officials, monitored sales activities and prepared monthly MIS reports. Retained 1% chargeback ratio throughout year
•Handled sales-based recruitment & selection, liaised with potential customers to increase sales, collaborated with other departments to provide high quality services and generated leads by drafting and sending promotional material to all customers
Major Achievement:
•Received three promotions from Offshore Communication Assistant Manager in tenure due to outstanding performance
BBA Marketing