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Aya Abdelwahed Elsoda, Technical Support Engineer

Aya Abdelwahed Elsoda

Technical Support Engineer·TE Data - Egypt

Egypt

Bachelor's degree, Communication and Electrical Engineering

Work experience

Total years of experience: 15 years, 7 months

Technical Support Engineer

January 2014 - Present

TE Data - Egypt

Cairo, Egypt

January 2014 - Present

Act as example to all the members of my team by being the person who most closely follows the principles and practices we have committed to.
I am ultimately responsible for any issues or problems within the team and to make sure they are dealt with appropriately.
Ensure the team is collaborating closely with our customers and understands their requirements.
Ultimately responsible that the progress of work the team is undertaking is clearly visible both to the team and to our customers.
Company industry:
Telecommunications
Job role:
Information Technology

Technical Support Engineer

October 2013 - December 2013

Xceed (TEData account)

Cairo, Egypt

October 2013 - December 2013

and address of employer : Xceed (TE-Data Account)
Main activities and responsibilities:
•Task in HR Department, (( Telephone screening and interviewer))

Then I Been promoted to be A Technical Support Team Leader
Company industry:
Internet & E-commerce
Job role:
Information Technology

Technical Support Engineer

June 2011 - September 2013

June 2011 - September 2013

and address of employer : Xceed (TE-Data Account) .
Main activities and responsibilities:
•Responsible for taking customers call
•define their Problem that customers face it in internet connection
•Make Troubleshoot Steps to solve customer’s problems
•Escalate case to second level if the Problem needed
Job role:
Information Technology

Maintenance Engineer

November 2010 - June 2011

November 2010 - June 2011

and address of employer : Board Master Lab .
Main activities and responsibilities:
•Determine tools &sets which needed for Lap.
•Determine which boards that able to be repaired.
•Responsible for orders of replacement parts needed for all boards under test.
•Responsible for maintenance any issue in Electronic Board Generally.
Types of business or sector : PCB Service Solutions
Job role:
Maintenance, Repair, and Technician

Education

Modern School Secondary SchoolHigh Institute of Engineering (El-Shorouk academy)

May 2010

May 2010

Bachelor's degree, Communication and Electrical Engineering

Egypt

Skills

TROUBLESHOOTING
Expert
TROUBLESHOOTING
Expert
FRANCéS
Beginner
FRANCéS
Beginner
FRENCH
Beginner
FRENCH
Beginner
ENGLISH
Expert
ENGLISH
Expert
ARABIC
Expert
ARABIC
Expert
C++
Expert
C++
Expert
HUMAN RESOURCES
Expert
HUMAN RESOURCES
Expert
CCNA
Expert
CCNA
Expert
LEADERSHIP
Expert
LEADERSHIP
Expert
MATLAB
Expert
MATLAB
Expert