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aya nasrallah, Business Owner

aya nasrallah

Business Owner·sky ayan travel agency

Lebanon

Bachelor's degree, buisness administration

Work experience

Total years of experience: 16 years, 5 months

Business Owner

July 2021 - Present

sky ayan travel agency

Tyre, Lebanon

July 2021 - Present

Ticketing, Hotel Reservation.
• AMADEUS system
• Packages, Visas, Services .

Company industry:
Travel Agency
Job role:
Community Services

Owner

January 2021 - Present

sky Ayan travel,lebanon

Tyre, Lebanon

January 2021 - Present

• Ticketing, Hotel Reservation.
• AMADEUS system
• Packages, Visas, Services .

Company industry:
Other Business Support Services

Personal Trainer

March 2016 - Present

sky fitness/power gym

Tyre, Lebanon

March 2016 - Present

Custom designed nutrition and workout programs that helped clients achieve significant weight-loss,
Bulking and cutting results.
• Show clients how to modify exercices to avoid further jury.
• Follow up online & in-person client and help them adapt their programs to continue reaching their
goals.
• Counsel clients on proper nutrition.
• Developed new educational materials on fitness & healthy eating.
• Check all gym equipment for proper use and functions, minimizing accidents or malfunctions and
adhered to gym policy and care plan and ensured client’s safety without injuries.
• Plan and prepare functional and safe plan to special case of client.
• Power & endurance training & sport nutrition.

Company industry:
Sports & Outdoor Activities
Job role:
Support Services

Director of sales and marketing

November 2024 - April 2025

Emoco Senegal

Thies, Senegal

November 2024 - April 2025

• Market research and analysis
• Collaborating with product teams to align offerings with market demand
• Assign sales territory, target groups and sales quotas
• Coordinate sales activities with other work units or departments
• Prepare and submit plans, budgets, progress reports and annual sales reports
• Manage human resource functions e.g. hiring, training, performance reviews
• Research competitors products/services
• Develop goals and objectives, projects and priorities and assign them to Sales
Managers
• Develop and conduct sales campaigns, as well as marketing and promotional plans
• May perform duties of Sales Managers as well

Company industry:
Construction & Building

head of hostess

October 2022 - September 2023

aura entertainment

Doha, Qatar

October 2022 - September 2023

Coordinates the team of hostess and ensures outstanding customer experience.
• Managed the schedule of reservations and distribution among serves.
• Completed opening and closing procedures according to set standards.
• Exceed guest satisfaction by knowing preferences and update profiles.
Page 2 of 4
• Keep manager on duty updated of any guest feedback .
• Following up daily targets of area/division

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Head of hostess

October 2022 - March 2023

Aura Entertainment,doha,qatar

Doha, Qatar

October 2022 - March 2023

• Coordinates the team of hostess and ensures outstanding customer experience.
• Managed the schedule of reservations and distribution among serves.
• Completed opening and closing procedures according to set standards.
• Exceed guest satisfaction by knowing preferences and update profiles.

Company industry:
Hospitality & Accomodation

Sales Team Leader

January 2021 - June 2021

the address investment

Cairo, Egypt

January 2021 - June 2021

Manage and consult all property acquisitions and dispositions within the assigned region.
• Prospect, qualify, generate, and target new sales leads.
• Implemented sales strategies to acquire new clients and build pipelines.
• Maintain and build key relations with developers, builders, property agents, and market experts.
• Conduct site visits and obtain photos of available properties, and coordinate with the marketing team
to promote them on our social media platforms.
• Prepare in coordination with the legal department, the necessary purchasing and selling contracts and
agreements, and any other related documents that may be required.
• Orchestrate the buying and selling process by negotiating on behalf of the seller, while guiding the
buyers in making the right decisions.
• Determine the market demand and supply by closely monitoring the market, and remaining up to
date about the latest offerings, deals, and trends in both the local residential and the commercial
property markets by reviewing property listings, trade journals, and conducting targeted field visits.
• Play a commendable role in property management and resolving any disputes that might arise.
• Act as the main point of contact for clients, advising them on related market conditions, prices,
mortgages, legal requirements, etc.

Company industry:
Real Estate
Job role:
Sales

senior customer service officer

October 2012 - December 2019

JTB BANK SAL

Tyre, Lebanon

October 2012 - December 2019

maintain current knowledge about latest banking products and services
open all types of accounts.
fill in kyc forms and ensure that all infomartion are correct and up to date.
ensure that all account opening forms are in compliance with FATCA.
Sell more than 300 debit and credit cards per years.
Insurance
Retail(personal loan, car loan)

Company industry:
Banking
Job role:
Banking

Assistant manager

October 2012 - December 2019

JTB Bank S.A.L,

Lebanon

October 2012 - December 2019

• Manage and consult all property acquisitions and dispositions within the assigned
region.
• Prospect, qualify, generate, and target new sales leads.
• Implemented sales strategies to acquire new clients and build pipelines.
• Maintain and build key relations with developers, builders, property agents, and
market experts.
• Conduct site visits and obtain photos of available properties, and coordinate with
the marketing team to promote them on our social media platforms.
• Prepare in coordination with the legal department, the necessary purchasing and
selling contracts and agreements, and any other related documents that may be
required.
• Orchestrate the buying and selling process by negotiating on behalf of the seller,
while guiding the buyers in making the right decisions.
• Determine the market demand and supply by closely monitoring the market, and
remaining up to date about the latest offerings, deals, and trends in both the local
residential and the commercial property markets by reviewing property listings,
trade journals, and conducting targeted field visits.
• Play a commendable role in property management and resolving any disputes that
might arise.
• Act as the main point of contact for clients, advising them on related market
conditions, prices, mortgages, legal requirements, etc.

Company industry:
Banking

Sales Manager

January 2010 - October 2012

mazda motors

Tyre, Lebanon

January 2010 - October 2012

Maximize the number of vehicles sold per annum to reach optimum profit.
• Build and maintain relationships with existing and potential clients.
• Meet daily with customers assisting them in choosing the perfect car that suits their affordability and
lifestyle.
• Demonstrate features of the vehicles to customers and book their test drives.
• Represent the company and brand at industry events and exhibitions.
• Handle inbound calls and queries, emails, and walk-in prospects.
• Coordinate with the bank representatives on the financing needs of the client.
• Collaborate with fellow team members to provide the customer with a unified car-buying experience.
• Implement the annual sales plan and contribute to the success of the entire organization

Company industry:
Automotive Dealership & Distributor
Job role:
Sales

Sales Manager

January 2010 - October 2012

Mazda Motors,

Tyre, Lebanon

January 2010 - October 2012

• Maximize the number of vehicles sold per annum to reach optimum profit.
• Build and maintain relationships with existing and potential clients.
• Meet daily with customers assisting them in choosing the perfect car that suits their
affordability and lifestyle.
• Demonstrate features of the vehicles to customers and book their test drives.
• Represent the company and brand at industry events and exhibitions.
• Handle inbound calls and queries, emails, and walk-in prospects.
• Coordinate with the bank representatives on the financing needs of the client.
• Collaborate with fellow team members to provide the customer with a unified car
buying experience.
• Implement the annual sales plan and contribute to the success of the entire
organization.

Company industry:
Automotive Dealership & Distributor

Education

universit saint joseph

June 2012

June 2012

Bachelor's degree, buisness administration

Lebanon

GPA (point): 15 out of 20

GPA (point): 15 out of 20

GESTION ET MANAGEMENT
View attachment

Saint Joseph University of Beirut (USJ)

June 2012

June 2012

Bachelor's degree, Management

Lebanon

imperial college hoch

June 2009

June 2009

High school or equivalent, economic & sociologie

Lebanon

GPA (point): 3.4 out of 5

GPA (point): 3.4 out of 5

lebanese baccalaureate
View attachment

Imperial College Hosh

June 2009

June 2009

High school or equivalent, Sociology

Lebanon

Italiano di Cultura for Italian Courses

January 2008

January 2008

High school or equivalent, Arts And Languages

Lebanon

Skills

Internet
Expert
Internet
Expert
Customer Service
Expert
Customer Service
Expert
Credit Cards
Expert
Credit Cards
Expert
Debit Cards
Expert
Debit Cards
Expert
Microsoft Office
Expert
Microsoft Office
Expert
typing
Expert
typing
Expert
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
RETAIL BANKING
Intermediate
RETAIL BANKING
Intermediate
FINANCIAL SERVICES
Intermediate
FINANCIAL SERVICES
Intermediate
RELATIONSHIP BUILDING
Intermediate
RELATIONSHIP BUILDING
Intermediate
NEGOTIATION
Intermediate
NEGOTIATION
Intermediate
CLOSING SALES
Intermediate
CLOSING SALES
Intermediate
SALES
Intermediate
SALES
Intermediate
REAL ESTATE
Intermediate
REAL ESTATE
Intermediate
CUSTOMER EXPERIENCE STRATEGY CX
Intermediate
CUSTOMER EXPERIENCE STRATEGY CX
Intermediate
netterm
Expert
netterm
Expert
microsoft office
Expert
microsoft office
Expert
webexpert
Intermediate
webexpert
Intermediate
insurance
Expert
insurance
Expert
typing
Expert
typing
Expert
Internet
Expert
Internet
Expert
Customer Service
Expert
Customer Service
Expert
Credit Cards
Expert
Credit Cards
Expert
Debit Cards
Expert
Debit Cards
Expert
Microsoft Office
Expert
Microsoft Office
Expert

Languages

Arabic
Native Speaker
French
Native Speaker
English
Expert
Italian
Expert

Training and Certifications

Certifications
Level A certification
Level A certification
Level A certification
Certificate for volunteering & participating in workshops & medical activities
On-the-job training (OJT) certificate
Legal aspects of banking operations
association of banks in lebanon
Apr 2014

Training
operation
fransabank
Jul 2011

Hobbies

  • tourism traveling.
  • swimming,
  • breaststroke
  • painting,
  • and
  • drawing,
  • reading self-development books,
  • writing political and economical articles,
  • Events hosting,
  • painting,swimming,presenter for festivals,writter in al safir journal for 7 years