Ayat Alsafwani

• Optimized the HSE Managers executive schedule, improving meeting coordination and time
management efficiency.
• Prepared, reviewed, and distributed official reports and Minutes of Meetings (MOM) with
100% accuracy, ensuring timely follow-up on action items.
• Strengthened collaboration between internal departments and external contractors (Sinopec,
Aramco, Satorp, Total Engineers) through professional correspondence and proactive
communication.
• Streamlined Aramco ID and TAR issuance processes, reducing approval delays and
maintaining full compliance with company and Aramco standards.
• Ensured 100% adherence to HSE documentation and compliance requirements by validating
employee records with precision.
• Managed invoice processing and tracking with accuracy, minimizing billing errors and
ensuring on-time submissions.
• Supported overall administrative and HSE operations, contributing to workflow efficiency and
organizational success.

• Handled 70-90 customer interactions daily via phone, chat, and email, achieving high first
contact resolution rates.
• Assisted customers with order placements, tracking, returns, and refunds, improving
satisfaction and loyalty.
• Collaborated cross-functionally with logistics, operations, and product teams to resolve
complex issues and ensure timely service delivery.
• Recorded and analyzed customer feedback to identify patterns, providing insights for
continuous service improvement.
• Proposed and implemented process enhancements that reduced recurring complaints and
optimized workflow efficiency.

• Conducted detailed speech and language assessments for diverse clients with Different
Disorders, identifying communication and developmental needs.
• Designed individualized therapy plans, achieving measurable improvements in speech clarity,
comprehension, and communication skills.
• Maintained organized case files, progress reports, and documentation for over 50 active
clients.
• Collaborated with multidisciplinary teams including doctors, physiotherapists, and educators
for integrated care plans.
• Provided education and guidance to family members and teachers to support therapy beyond
clinical sessions.