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Ayat Habachieh, IT Service Desk Engineer

Ayat Habachieh

IT Service Desk Engineer·Bluechip Gulf

United Arab Emirates

Bachelor's degree, Computer Engineering

Work experience

Total years of experience: 7 years, 6 months

IT Service Desk Engineer

January 2022 - Present

Bluechip Gulf

Abu Dhabi, United Arab Emirates

January 2022 - Present

Provided first and second-line support for 400+ users, resolving incidents and service requests through
ServiceNow within SLA.
Supported Microsoft 365 applications, Windows/macOS systems, and VPN connectivity for remote staff.
Managed user accounts and permissions in Active Directory and Exchange.
Created knowledge base guides, trained staff on IT systems, and supported system upgrades.
Proactive System Monitoring & Issue Prevention - Monitored systems and networks to identify and resolve
potential issues before impacting users, improving uptime and reliability.
Collaboration with IT Teams for Projects & Upgrades -Assisted infrastructure and network teams during
system upgrades, migrations, and deployment projects, ensuring minimal disruption to business
operations.
Company industry:
IT Services
Job role:
Information Technology

Technical Support Specialist

January 2020 - December 2021

RAK Gulf Tech Services

Ras Al Khaimah, United Arab Emirates

January 2020 - December 2021

Delivered on-site and remote IT support for Microsoft 365, Teams, and business applications.
Handled incident resolution for system, application, and connectivity issues, escalating when
necessary.
Administered user accounts, access rights, and password management.
Assisted with IT asset management and conducted onboarding IT inductions for new employees.
Company industry:
IT Services

Helpdesk Support Engineer

January 2019 - January 2020

RAK Smart Systems

Ras Al Khaimah, United Arab Emirates

January 2019 - January 2020

Logged and resolved end-user support requests for hardware, software, and network issues.
Assisted with Outlook and Office 365 setup, troubleshooting, and configuration.
Managed account access and password resets in Active Directory.
Provided user guidance on IT best practices and escalated complex issues to senior engineers.
Company industry:
IT Services

Education

Al Ghurair University

January 2019

January 2019

Bachelor's degree, Computer Engineering

United Arab Emirates

Skills

COMPUTER ENGINEERING
Intermediate
COMPUTER ENGINEERING
Intermediate
COMPUTERIZED ACCOUNTING
Intermediate
COMPUTERIZED ACCOUNTING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INSTRUCTING
Intermediate
INSTRUCTING
Intermediate
MICROSOFT 365
Intermediate
MICROSOFT 365
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
SERVICE LEVEL MANAGEMENT
Intermediate
SERVICE LEVEL MANAGEMENT
Intermediate
SYSTEM ADMINISTRATION
Intermediate
SYSTEM ADMINISTRATION
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate

Languages

Arabic

Beginner

English

Beginner

Training and Certifications

Certifications
IT Service Management, CompTIA Network+, Microsoft Certified: Azure Fundamentals.
IT Support Fundamentals, ITIL v4 Foundation
CompTIA A+