Customer Service Representative cum Administrative Assistant
Xpertfacility Co(PVT)Ltd
Total years of experience :4 years, 9 Months
As a dedicated Customer Service Representative cum Administrative Assistant at XpertsFacility (Pvt) Ltd, I undertook a multifaceted role that encompassed customer service excellence and administrative support. My responsibilities included:
- Customer Engagement and Support:
_Responding promptly and professionally to customer inquiries via phone, email, and chat.
_Providing accurate and detailed information about the company's products and services to assist customers in making informed decisions.
_Resolving customer issues, concerns, and complaints in a courteous and efficient manner, ensuring a high level of customer satisfaction.
_Proactively identifying and addressing customer needs and recommending appropriate solutions.
- Administrative Support:
_Managing and organizing office documents, records, and correspondence to ensure a well-structured and efficient filing system.
_Coordinating appointments, meetings, and travel arrangements for senior management and staff.
_Assisting in the creation and distribution of reports, presentations, and other documentation as needed.
_Handling general administrative tasks such as data entry, document scanning, and photocopying.
- Client Relationship Management:
_Building and nurturing positive relationships with clients to foster long-term loyalty and trust.
_Keeping detailed records of client interactions and transactions to facilitate future communication and follow-up.
- Team Collaboration:
_Collaborating effectively with colleagues and cross-functional teams to address complex customer issues and ensure a seamless customer experience.
_Assisting in training new customer service team members, sharing expertise, and contributing to a supportive team environment.
- Administrative Efficiency:
_Contributing to the improvement of administrative processes and workflows to enhance office efficiency.
_Managing office supplies and inventory to ensure smooth day-to-day operations.
- Confidentiality and Data Security:
_Maintaining the highest level of confidentiality when handling sensitive company and customer information.
_Ensuring compliance with data protection and privacy regulations.
- Quality Assurance:
_Participating in quality assurance initiatives to monitor and enhance the quality of customer interactions and administrative tasks.
_Conducting regular follow-ups with clients to gather feedback and suggestions for improvement.
My role as a Customer Service Representative cum Administrative Assistant at XpertsFacility (Pvt) Ltd demanded a high degree of professionalism, attention to detail, and exceptional communication skills. Through my dedication and commitment, I played an integral part in maintaining strong client relationships and ensuring the smooth operation of administrative functions.
I am proud of my contributions to XpertsFacility (Pvt) Ltd and the positive impact I made on both customer service and administrative processes during my tenure.
Designing artwork and videos for social media marketing
Business Development Activities of Arinos Lanka Japanese Academy
Proofreading and typesetting
Working as an assistant photographer for a company magazine
Handling client inquiries for the magazine and mobile app
Company social media accounts management