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Ayman Alaa Erraiyes, Customer Service Representative

Ayman Alaa Erraiyes

Customer Service Representative

Mobinil

Location
Egypt
Education
Bachelor's degree, نظم المعلومات الإدارية
Experience
10 years, 6 Months

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Work Experience

Total years of experience :10 years, 6 Months

Customer Service Representative at Mobinil
  • Egypt - Cairo
  • My current job since November 2014

Provide service to customers via telephone
Respond to all inquiries within 24 hours
Successfully reorganized call escalation protocol

Customer Service Representative at Vodafone Egypt "summer campaign", Wasl
  • Egypt - Cairo
  • May 2011 to August 2011

Provide service to customers via telephone
Respond to all inquiries within 24 hours
Successfully reorganized call escalation protocol

Assistant Trainer at Universal Group
  • Egypt - Cairo
  • December 2010 to May 2011

Making a PKB (Project Knowledge Base).
Making a reference presentations for explaining and teaching the business software application, and call protocols
Assisting in updating and organizing the

Customer Service Representative at Universal Group, Raya Contact Center
  • September 2010 to May 2011

Provide service to customers via telephone
Respond to all inquiries within 24 hours
Successfully reorganized call escalation protocol

Customer Service Representative at Directory Inquiry, Etisalat UAE, Raya Contact Center
  • August 2011 to February 2011

Provide service to customers via telephone
Respond to all inquiries within 24 hours
Winner, First Team Excellence Award

Telesales Representative at EIMC
  • August 2014 to November 2001

Provide drugs to pharmacist via telephone
Respond to all inquiries

Education

Bachelor's degree, نظم المعلومات الإدارية
  • at أكاديمية المدينة
  • September 2012

Specialties & Skills

Customer Service
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Community Service
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Agent Training
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BUSINESS PROCESS
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COM
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CUSTOMER SERVICE
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ENTRENAMIENTO
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GRAPHIC DESIGN
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MICROSOFT OFFICE
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ORGANIZATIONAL SKILLS
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PERSONAL
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PRESENTATION SKILLS
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TELEPHONE SKILLS
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Languages

English
Expert

Training and Certifications

Leadership (Training)
Training Institute:
Raya Contact Center
Date Attended:
March 2011
Duration:
24 hours
Advanced Communication Skills (Training)
Training Institute:
Raya Contact Center
Date Attended:
January 2011
Duration:
30 hours
Training The Trainers (Training)
Training Institute:
Raya Contact Center
Date Attended:
February 2011
Duration:
88 hours
Stress Management (Training)
Training Institute:
Raya Contact Center
Date Attended:
August 2011
Duration:
12 hours