Restaurant's General Manager
ROYAL TOWER - A FAIRMONT HOTELIn Fairmont Raffles Swissotel. Hotels International
مجموع سنوات الخبرة :24 years, 11 أشهر
Main Restaurant Manager 2800 seat
In Room Dining Manager 1565 Rooms
acting food & beverage Manager
Responsible for the implementation of the set service standards in the restaurant.
• Ensures proper scheduling of staff in accordance to the expected work-load and depending on the requirements.
• Ensures proper handling of equipment prevents loss and damage to assets and goods and follows proper procedures in regards to maintenance and material requisitions
• Ensures proper regular training with the objective to maintain the highest standards of service.
• Maintains the equipment and furniture to the highest standards of maintenance and reports damages immediately via the SOP of maintenance work orders.
Taking action to control any weaknesses and ensures non-recurrence.
To be team oriented and to be able to cope with high volume of business.
Experience: 12 yrs. in the hotel industry and management Food &Beverage
Managing a team of 53 employees with different nationalities
Assisting Department Head day to day operation of Restaurant
Responsible for Department Occupation Health and Safety
Conducting performance review
Glitches and guest comments follow up
Creating a new standards training manual
Implementing new food menus together with Executive Chef
Responsible for handling yearly vacation plan
Managing a team of 27 employees with different nationalities
Assisting Department Head day to day operation In Restaurant
Responsible for Department Occupation Health and Safety
Implementing new food menus together with Executive Chef
Responsible for handling yearly vacation plan
Conducting performance review
Glitches and guest comments follow up
Creating a new standards training manual
Conducting standard checklists
Conducting Department meeting
Managing a team of 27 employees with different nationalities
Assisting Department Head day to day operation In Restaurant
Responsible for Department Occupation Health and Safety
Implementing new food menus together with Executive Chef
Responsible for handling yearly vacation plan
Conducting performance review
Glitches and guest comments follow up
Creating a new standards training manual
Conducting standard checklists
Conducting Department meeting
Managing a team of 12 employees with different nationalities
Assisting Department Head day to day operation of Room Service
Solving Problem and guest comments follow up
Creating a new standards training manual
Conducting standard checklists
Conducting Department meeting
Responsible for handling Amenities in large scale and Monitoring Mini Bar
Handling Airline Catering and Private Boat
working in food & beverage department and responsible of service bar and Italian restaurant
From Hotel and tourism Academy Cairo. Egypt Secondary School Education + Diploma in Hotel Management Hotels And tourism Hotel Management. British Academy From Cairo Egypt
diploma in hotel & tourism from Cairo ILLI British Academy