Hotel Manager
Tower Country Club
Total years of experience :18 years, 6 Months
- planning and organizing accommodation, catering and other hotel service
a. promoting and marketing the business
b. managing budgets and financial plans as well as controlling expenditure
c. maintaining statistical and financial records
d. setting and achieving sales and profit targets
e. analyzing sales figures and devising marketing and revenue management strategies
f. recruiting, training and monitoring staff
g. planning work schedules for individuals and teams
h. meeting and greeting customers
i. dealing with customer complaints and comments
j. addressing problems and troubleshooting
k. ensuring events and conferences run smoothly
l. supervising maintenance, supplies, renovations and furnishings
m. dealing with contractors and suppliers
n. ensuring security is effective
o. carrying out inspections of property and services
p. ensuring compliance with licensing laws, health and safety and other statutory regulations.
q. managing budgets
r. maintaining statistical and financial records
s. planning maintenance work, events and room bookings
t. handling customer complaints and queries
u. promoting and marketing the business
v. ensuring compliance with health and safety legislation and licensing laws
Improve the operational systems, processes and policies in support of organizations mission specifically, support better management reporting, information flow and management, business process and organizational planning.
c. Manage and increase the effectiveness and efficiency of Support Services (All Management), through improvements to each function as well as
d. coordination and communication between support and business functions.
e. Play a significant role in long-term planning, including an initiative geared toward operational excellence.
f. Oversee overall financial management, planning, systems and controls.
g. Development of individual program budgets
h. Fulfill all reasonable requests from guests, to ensure their comfort, satisfaction and safety
i. Ensure that our Mall are operated safely, at all times
j. Maintain knowledge of all company promotions and Mall pricing, to provide information to guests, on request
k. Oversee monthly and quarterly assessments and forecasts of organization's financial performance against budget, financial and operational goals. Oversee short and long-term financial and managerial reporting
l. Carry out instructions given by the management team and head office
m. Organization of fiscal documents.
n. Regular meetings with Executive Director around fiscal planning
o. Supervise and coach office manager on a weekly basis
p. Maintaining Intersection's archival and administrative files.
q. Drive initiatives in the management team and organizationally that contribute to long-term operational excellence.
r. Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services; be accountable for guests’ safety and comfort
s. Contribute to short and long-term organizational planning and strategy as a member of the management team
• Deliver excellent customer service and maintain a high standard of customer management, at all times
• Fulfill all reasonable requests from guests, to ensure their comfort, satisfaction and safety
• Ensure that our Mall are operated safely, at all times
• Undertake overnight responsibility for Customer service,
• Maintain knowledge of all company promotions and Mall pricing, to provide information to guests, on request
• Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services; be accountable for guests’ safety and comfort
• Complete security checks at hourly intervals throughout the night
• Complete manager’s log book and maintain accurate records of all fire safety checks carried out during the shift
• Undertake additional administration duties, as requested by either the Mall manager or the pub manager
• Adhere to company policy for reporting accidents and incidents
• Maintain personal knowledge by completing in-house training, attending courses and completing workbooks
• Always adhere to all company policies and procedures and licensing laws
• Be involved and contribute at team meetings
• Carry out instructions given by the management team and head office
a.C-reating the annual dealership sales forecasts by estimating total vehicle sales, gross and operating profits as well as expenses for the new-and-used sales departments.
b.Meeting with vehicle sales managers & Sales Supervisor to plan and implement objectives for achieving sales and gross profits.
c.-Hiring and monitoring the performance of the department managers, holding weekly sales meetings and conducting sales training.
d.-Overseeing standards for displaying and merchandising both new and used vehicles as well as reviewing and initialing all promotions before they are finalized.
e.-Coordinating the appropriate supply of new and used vehicles and ordering/acquiring vehicle inventory accordingly.
f.-Meeting monthly with the dealership’s general manager to review forecasts and profits for each department.
g.-Working directly with the general manager on making recommendations on both short and long-range advertising plans, sales promotions, staffing needs, lease promotions and compensation plans.
h.-Attending to customer complaints, ensuring that a high level of customer satisfaction is obtained.
i.-Auditing all appraisals of trade-in vehicles.
j.-Issuing all demonstration vehicles and ensuring that appropriate dealership records are maintained
Job Description for the post of duty manager Hotel Grand
Word duty means alternate to the General manager or Alternate Chief of Staff or alternate director for operations or alternate director of the hospital or alternate Mamour section are minimal functionality of the President the highest in the buildings, which has the function and explain the functionality is a very similar inspector internal security directorates is the Director on duty manager on duty
Called the director in charge of duty or resident manager or director of the institution or the Assistant General manager. Oversee the work of all staff to ensure the availability of quality and performance. Degree of functionality is not less than all directors of departments, but is an observer at all, or rather on all their actions not their persons in some hotels is one of the managers departments that work on a week in rotation, but this experience has shown failed because today go my and tomorrow going you why it is supposed to be are appointed based job through the Department above the head of the institution, because, in fact, is the director of both the Foundation to observe the work to be all in your organization within the building under the eyes, watching their actions and the report raises the image to the foundation's director and senior management above the manager based upon the public interest
- Assuring compliance with the organization's project management guidelines.
- Collection of input from project stakeholders
- Validation of the intended benefits.
- Preparation of a business, project charter, project justification or brief as appropriate.
- Planning and organizing the project activities.
- Working with the project's sponsor for the direction and resourcing of the project.
- Coordination with the technical manager and team members.
- Communication with other business center manager and stakeholders of the project
- Scope control and change management .
- Assuring the quality of the project management process.
- Assuring the quality of the project management process.
- Project status reporting and forecasting .
- Resolution of conflicts within the project.
- Ensuring that the project's product does in fact deliver the benefits called for.
- To handle the entire sales requirement of all GM model vehicles of In-house Customers with the help of vehicle imager i.e. process fleet requisition, issue Enquire and on ward transition to superiors.
- Handled and resolved all customer complaints regarding services
- Maintain budget & account records
- Re-ordering of stock for central Warehouse.
- To manage indoor and outdoor sales through effective customer dealings.
- Processing of Import & local Goods Receipt vouchers.
- Process outbound orders as necessary.
- working experience in Auto Link Network system which includes processing
- Daily report all customer in house & all arrival & all Departure& reported To the front office manager.
- Handled and resolved all customer complaints regarding services.
- Screen telephone & personal callers.
- Attended all customer reservation by telephone calls.
- Taking care all customer related business center.
- Always in contact with all department of the hotel.
- Daily checks in & checks out customer.
- To full cashier job in accordance with direct in contact with the accounte Department for clearing money matters and currency exchanged.