Customer Service Representative
AWJ Investments
Total years of experience :16 years, 0 Months
Being able to succeed in service delivery.
Monitoring overall performance of services
Good communication around issues and opportunities - get things done, make things happen
Collaborating with outlet management in delivering excellent service to our customers.
Building service rapports
Removing all obstacles to customer satisfaction.
Following up if service delivery is not meeting expectations
Working with the client and operations teams to identify and
manage service improvement activities
Ability to follow hardware and software best practices as defined by the
Managed Services management
Welcoming ang assisting every single guest who comes in to the area. Providing a consistent quality service to the customers at any designated area with the hotel’s high service standards. The timely and efficient service are provided in accordance to the agreed Standard Operating Procedures as well as safety and security standards set by the company
Obtains client information by answering telephone calls; interviewing clients; verifying information. Determines eligibility by comparing client information to requirements. Informs clients by explaining procedures; answering questions; providing information. And maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
Obtained my one month training as technical support agent.
Assists in the issuance and sales of the airline tickets.
Tertiary Bachelor of Arts in International Studies 2005-2009 Xavier University-Ateneo de Cagayan University Corrales Avenue, Cagayan de Oro City
Secondary Saint Joseph High School 2000-2005 Talakag, Bukidnon
Primary Talakag Central Elementary School 1994-2000 Talakag, Bukidnon