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Hamza Wahab, Help Desk & IT Support (Metro Project)

Hamza Wahab

Help Desk & IT Support (Metro Project)·2A Tech

Saudi Arabia

Bachelor's degree, Technology

Work experience

Total years of experience: 6 years, 6 months

Help Desk & IT Support (Metro Project)

January 2023 - Present

2A Tech

Riyadh, Saudi Arabia

January 2023 - Present

• IT support SCADA BMS systems during metro dynamic testing. Troubleshoot network and infrastructure technical

Company industry:
General Engineering Consultancy
Job role:
Information Technology

IT Support Technician

January 2020 - Present

Skynet Networks

Riyadh, Saudi Arabia

January 2020 - Present

• Provided IT support for Microsoft 365, Active Directory, and VPN.
• Managed network infrastructure, including switches, routers, and IT cabinets.
• Resolved service requests in a timely manner, improving issue resolution time
by 30%.
• Built and deployed new PCs, laptops, and smartphones for users.

Company industry:
IT Services
Job role:
Information Technology

it sales

January 2020 - Present

2A Tech

Riyadh, Saudi Arabia

January 2020 - Present

work in 2A Tech Riyadh metro

Company industry:
IT Services
Job role:
Information Technology

Education

Virtual University of Pakistan

January 2024

January 2024

Bachelor's degree, Technology

Pakistan

GPA (point): 2 out of 4

GPA (point): 2 out of 4

Networking Fundamentals OSI Model: Understand the 7 layers (Physical, Data Link, Network, Transport, Session, Presentation, Application). TCP/IP Protocol Suite: Knowledge of core protocols like TCP, UDP, IP, etc. IP Addressing: Understanding of IPv4 and IPv6, subnetting, and network address classes. Routing and Switching: Basic knowledge of routers, switches, VLANs, routing protocols ● Basic Hardware Knowledge Networking Devices: Familiarity with routers, switches, hubs, modems, firewalls, and access points. Cabling and Connectors: Knowledge of different cable types (Ethernet, fiber optic) and connectors (RJ45, SFP). ● Network Configuration Configuring Routers and Switches: Basic configuration of devices to route and switch traffic in practice lab using Cisco Packet Tracer. Command-Line Interface (CLI): Familiarity with CLI commands on Cisco devices (like Cisco IOS). ● Network Security Basics Firewalls: Basic understanding of firewalls, NAT, and access control lists (ACLs). VPNs and Encryption: Knowledge of how Virtual Private Networks and encryption protocols (e.g., SSL/TLS) work. ● Troubleshooting Ping, Traceroute, and Telnet: Tools used for diagnosing connectivity issues in practice labs using Cisco Packet Tracer. ● Operating Systems Linux/Unix/Windows Servers: Basic understanding of how networks are managed on different operating systems. ● Remote Access & Monitoring Comfortable using Remote Desktop, TeamViewer, and AnyDesk ● Hardware & Software Installation/Maintenance Installation, configuration, and routine maintenance of desktops, laptops, mobile devices, and enterprise software.

Government Polytechnic Institute Timergara

January 2017

January 2017

Bachelor's degree, (Civil)

Pakistan

GPA (point): 2 out of 4

GPA (point): 2 out of 4

Networking Fundamentals OSI Model: Understand the 7 layers (Physical, Data Link, Network, Transport, Session, Presentation, Application). TCP/IP Protocol Suite: Knowledge of core protocols like TCP, UDP, IP, etc. IP Addressing: Understanding of IPv4 and IPv6, subnetting, and network address classes. Routing and Switching: Basic knowledge of routers, switches, VLANs, routing protocols ● Basic Hardware Knowledge Networking Devices: Familiarity with routers, switches, hubs, modems, firewalls, and access points. Cabling and Connectors: Knowledge of different cable types (Ethernet, fiber optic) and connectors (RJ45, SFP). ● Network Configuration Configuring Routers and Switches: Basic configuration of devices to route and switch traffic in practice lab using Cisco Packet Tracer. Command-Line Interface (CLI): Familiarity with CLI commands on Cisco devices (like Cisco IOS). ● Network Security Basics Firewalls: Basic understanding of firewalls, NAT, and access control lists (ACLs). VPNs and Encryption: Knowledge of how Virtual Private Networks and encryption protocols (e.g., SSL/TLS) work. ● Troubleshooting Ping, Traceroute, and Telnet: Tools used for diagnosing connectivity issues in practice labs using Cisco Packet Tracer. ● Operating Systems Linux/Unix/Windows Servers: Basic understanding of how networks are managed on different operating systems. ● Remote Access & Monitoring Comfortable using Remote Desktop, TeamViewer, and AnyDesk ● Hardware & Software Installation/Maintenance Installation, configuration, and routine maintenance of desktops, laptops, mobile devices, and enterprise software.

Skills

IT HelpDesk

Expert

Switchboard Operator

Expert

Pre sales Technical Support

Expert

Social Networking

Expert

PC Networking

Expert

Business Development

Expert

Cloud Computing

Expert

Risk Assessment

Expert

Sales

Expert

Finance

Expert

Cost Accounting

Expert

Administration

Intermediate

Auditing

Intermediate

Marketing

Expert

Salary Review

Expert

Budgeting

Expert

CCTV

Expert

Network Design

Expert

Inspection

Expert

IP

Expert

Operation

Expert

Marketing Strategy

Expert

HSE

Expert

Structural Design

Expert

Structural Analysis

Expert

operations

Expert

Risk

Expert

Structural

Expert

Steel Structures

Expert

Supervising

Expert

Banking

Expert

NLP

Expert

Computer Vision

Expert

Artificial Intelligence

Expert

Production

Intermediate

SQL

Expert

Marketing Management

Beginner

Data Analysis

Expert

Natural Language Processing

Expert

Machine Learning

Expert

Python

Expert

Sales Management

Beginner

Road

Intermediate

Highways

Intermediate

Roadway Design

Beginner

Sales Growth

Intermediate

Oracle

Expert

IT Management

Expert

IT Project Management

Expert

Negotiation

Expert

Teamwork

Expert

STAAD

Intermediate

Payroll

Expert

Recruitment

Intermediate

Human Resources

Intermediate

Electrical Engineering

Intermediate

ETABS

Intermediate

Electrical Engineer

Intermediate

Electrical Maintenance

Intermediate

Digital Marketing

Intermediate

Commissioning

Intermediate

Social Media Marketing

Expert

Purchasing

Intermediate

Supply Chain Management

Intermediate

Minutes

Intermediate

DevOps

Expert

Linux

Expert

Procurement

Intermediate

Windows Azure

Expert

Git

Expert

Kubernetes

Expert

Automation

Expert

AWS

Expert

Public Relations

Intermediate

Construction

Expert

Testing

Expert

Enterprise Management

Expert

Plan Execution

Expert

Secretarial

Expert

Backend

Intermediate

Laravel

Intermediate

PHP

Intermediate

Java

Expert

Architecture

Intermediate

Revit

Beginner

Adobe Photoshop

Intermediate

3D Studio Max

Intermediate

Architectural Design

Intermediate

SketchUp

Intermediate

Interior Design

Beginner

Fire Safety

Expert

Site Inspection

Expert

Safety Audits

Expert

Office Management

Expert

SAP

Expert

Financial Analysis

Expert

Financial Reporting

Expert

Health

Expert

Safety

Expert

Finishes

Intermediate

Buildings Supervisor

Intermediate

Blueprint Reading

Intermediate

Faux Finishes

Intermediate

Site Supervision

Expert

Manufacturing

Intermediate

Production Management

Intermediate

Factory

Intermediate

Document Control

Expert

Documentation

Expert

Transportation

Intermediate

Fleet Management

Intermediate

Logistics

Intermediate

IT Infrastructure

Expert

Windows Server

Expert

Software Development

Expert

Internal Controls

Expert

Driving

Expert

Communications

Expert

Construction & Property

Expert

Sales Representatives

Expert

Cost Control

Expert

NDT

Expert

Quality Assurance

Expert

QA QC Engineering

Expert

Quality Control

Expert

Leadership

Expert

QC

Expert

Quality Inspection

Expert

Front Office

Intermediate

Data Input

Intermediate

Receptionist

Intermediate

Customer Care

Beginner

Problem Solving

Intermediate

Key Account Management

Expert

Network Administration

Expert

WAN

Expert

SAP ERP

Expert

Integration

Expert

SAP HR

Expert

ERP

Expert

COMPLEX PROBLEM SOLVING

Expert

ACTIVE DIRECTORY

Expert

CISCO SECURE VIRTUAL PRIVATE NETWORK

Expert

HARDWARE TROUBLESHOOTING

Expert

HELP DESK SUPPORT

Expert

INFORMATION TECHNOLOGY

Expert

MICROSOFT 365

Expert

PROFESSIONAL NETWORKING

Expert

SYSTEM ADMINISTRATION

Expert

VIRTUAL PRIVATE NETWORKS VPN

Expert

Software Project Management

Expert

NodeJS

Intermediate

MongoDB

Intermediate

Agile Project Management

Expert

React redux

Intermediate

Front end Development

Expert

Web Development

Expert

JavaScript

Expert

AngularJS

Expert

Materials

Intermediate

MS Project

Expert

Project Management

Expert

Planning

Expert

Engineering

Expert

Construction Management

Expert

Management

Expert

Microsoft Office

Expert

AutoCAD

Expert

Civil Engineering

Expert

Microsoft Excel

Expert

IT Technical Support

Expert

Technical Support

Expert

Computer Hardware Troubleshooting

Expert

Hardware

Expert

Desktop Support

Expert

Science

Expert

Team Management

Expert

Facility Operations

Expert

Facility Management

Expert

Customer Service

Expert

civil engineer

Expert

Employee Relations

Expert

HR Management

Expert

Civil

Expert

Site Engineering

Expert

Quantity Surveying

Expert

Training

Expert

Data Entry

Expert

Preparation

Expert

Accounting

Expert

IT

Expert

CCNA

Expert

Financial Accounting

Expert

Installation

Expert

ITIL

Expert

Call Center

Expert

Program Management

Expert

Quality

Expert

Earthworks

Expert

Cashiering

Expert

Troubleshooting

Intermediate

Cashier

Expert

Air Conditioning

Expert

Maintenance

Expert

SEO

Expert

HVAC

Expert

Electrical

Intermediate

Refrigeration

Expert

Chillers

Intermediate

MEP

Expert

Graphic Design

Expert

Social Media

Expert

Google Adwords

Expert

Restaurants Management

Intermediate

Organization

Beginner

Piping

Expert

Welding Inspection

Expert

Food Safety

Expert

Training Plans

Expert

Facilities

Expert

Property Management

Expert

Network Security

Expert

IP Networking

Expert

Interior Architecture

Expert

Fit out

Expert

Joinery

Expert

Languages

English

Expert

Arabic

Intermediate

Urdu

Native Speaker

Hindi

Expert

Pushto

Native Speaker

Training and Certifications

Certifications
Google IT Support Professional Certificate

Hobbies and interests

Help Desk Specialist

Networking Fundamentals OSI Model: Understand the 7 layers (Physical, Data Link, Network, Transport, Session, Presentation, Application). TCP/IP Protocol Suite: Knowledge of core protocols like TCP, UDP, IP, etc. IP Addressing: Understanding of IPv4 and IPv6, subnetting, and network address sale engineer cctv controller