Azza Al Shehyari

Key Clients Operations
Dealing directly with VIP clients (SEHA, Abu Dhabi Aviation, Royal Jet, ….) assigned as an individual flexible service
point to process Daman insurance processes doing the below:
* Interact with customers to provide information in response to inquiries about products and services
* Enrolment & Renewal Processes
* Claims & Reimbursements
* Medical Authorization

Six weeks in the Medical Education Office of ZMH, especially for conducting the graduation capstone project. It
was about Continuing Medical Education (CME) & Professional Development. Experienced in the following:
* CME processes management (Accreditation, CME certification, Data analysis & Evaluation)
* Healthcare Practitioners' Licensing Procedures
* Medical Postgraduates Education, Curriculums, and Medical Residency Program
April-May 2015 Ambulatory Health Services, SEHA Personal Volunteering
Khalifa Medical Center
Completed 35 hours as a volunteer in ABSHER Initiative with customer service tasks and front desk assisting:
* Complaints management & patient registration
* Cashier & Billing
* Queue management & client support (Elderly and kids)

Dealing with financial tenders
* Dealing with different supply companies
* Running procedures on ORACLE information system
June 2012 Sheikh Khalifa Medical City HCT Work Placement
* Organized a fun day with class members for in and out pediatrics patients
* Prepared fun activities, presenting program to communicate with kids which included gifts and prizes

Rotated between hospital’s departments such as dental clinic, radiology and emergency front desks
* Answering patients phone calls
* Scheduling appointments and patients’ registration