Field Operations Manager
Azadea Group
Total years of experience :16 years, 6 Months
• Managing all renovations and new store openings to ensure that opening dates are met on budget and operating standards are maintained
• Achieve financial and operational sales and expense targets for all aspects Store/Back office operations
• Develop and maintain processes and procedures to continuously improve the effectiveness and efficiency of the Store/Back office in compliance with regulations and law governing business operations
• Provides continuous support to the product Logistics, Inventory, Store Services and Loss Prevention functions
• Manage the Human Resources of the Store/Back office to ensure that all employees are operating to the best of their ability and are developed at an appropriate pace and level
• Regularly and systematically evaluate results of overall operations and report them to the Managing Director
• Set the expectation, standard and example for customer service across all stores to achieve a high customer satisfaction level
• Prepare an annual budget and business plan for the Store/Back office according to budget instructions
• Develop, implement and monitor a series of operational metrics to measure the effectiveness of the department across all functions
•Plan and manage Loss Prevention activities, including the preparation of an annual budget and a business plan for the department to support the Country Manager’s plan
•Identify weak points/security issues by reviewing and analyzing investigations results, exception reports, and monthly operational/financial audits
•Prevent the company from losses by developing Loss Prevention techniques and ensuring their proper implementation
•Train employees on general security measures and provide technical training and assessment on various topics including business ethics, workplace violence, security systems and inventory control
•Perform the survey of company’s facilities and premises in order to identify and categorize risks, levels of risks and actions required
•Assess fire risk across service centers, offices, warehouses and ensure that precautions are in place, and that fire evacuation routines are established and regularly rehearsed
•Audit compliance with health and safety standards against best practice/agreed standard; maintain an incidents’ reporting system to publicize safety risks and promote safe working practice
•Supervising all inventory transactions including shipments receiving, return to suppliers, transfers and sales updates
•Checking and overseeing all commercial orders
•Analyzing P&L on a monthly basis
•Monitoring business performance by initiating new reports and updating existing ones
•Managing all sports local suppliers
•Supporting with creating the brand sportive plan for Decathlon store
•Analysing and supervising inventory takes
•Support store openings with trainings and implementation of policies and procedures
•Monitoring and analysing shipments overheads and its effect on the merchandise unit cost
•Delivery of COGS and costing on a monthly basis
•Initiating new policies and optimizing existing ones related to all aspects of Store Managers conduct
Graduated with honor with a 3.2 over 4 GPA. Completed a dissertation for a new business venture by strategically planing the opening of a motel chain and an Entrepreneurial project for a still water company.