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bachir yaacoub, Call Center Supervisor & Technical Advisor

bachir yaacoub

Call Center Supervisor & Technical Advisor·Sigma ME SAL

Lebanon

Diploma, Project managment

Work experience

Total years of experience: 22 years, 8 months

Call Center Supervisor & Technical Advisor

April 2019 - Present

Sigma ME SAL

Beirut, Lebanon

April 2019 - Present

• Organizing workflow and ensuring that employees understand their duties or delegated tasks.
• Monitoring employee productivity and providing constructive feedback and coaching.
• Providing technical expertise, and coordinating technicians activities.
• Provide over-the-counter customer support for car diagnosis, as well as break/fix services in a back of house shop environment.
Company industry:
Automotive Dealership & Distributor
Job role:
Customer Service and Call Center

Call Center Supervisor & Car Service Advisor

January 2019 - Present

Dagher Hayeck Group

Beirut, Lebanon

January 2019 - Present

• Coordinated car service advisory tasks with technical teams, improving service efficiency.
Company industry:
Automotive Dealership & Distributor

Customer Relationship Manager

January 2014 - January 2018

Baladi Freres SAL

Beirut, Lebanon

January 2014 - January 2018

• Building and maintaining profitable relationships with key customers.
• Overseeing the relationship with customers handled by your team.
• Resolving customer complaints quickly and efficiently.
• Keeping customers updated on the latest products in order to increase sales.
• Processing orders.
• Checking that stock levels are consistent.
• Ordering new products if needed.
• Update computer systems with fresh information about available inventory in order to optimize business efficiency overall.
Company industry:
Construction & Building
Job role:
Customer Service and Call Center

Customer Relationship Manager & Stock Controller

January 2014 - January 2018

Baladi Freres SAL

Beirut, Lebanon

January 2014 - January 2018

• Built and maintained strong client relationships, increasing customer retention.
Company industry:
Installation & Technical Services

Piling Superintendent & Safety Officer

January 2012 - January 2014

Saudi Foundation CO.

Dammam, Saudi Arabia

January 2012 - January 2014

• Setting up the pile location.
• Installation of temporary guide casing.
• Drilling of the pile borehole.
• Recycling of Bentonite and checking.
• Reinforcement cages installation.
• Concreting.
• Removal of temporary guide casing.
Safety Officer
• Review existing policies and measures.
• Organize OHS training.
• Inspect premises and work activities.
• Investigate incidents.
• Prepare reports on occurrences.
Company industry:
Construction & Building
Job role:
Construction and Building

Piling Superintendent & Safety Officer

January 2012 - January 2014

Saudi Foundation Co.

Dammam, Saudi Arabia

January 2012 - January 2014

• Directed piling operations on major construction sites, ensuring compliance with project
timelines.
Company industry:
Project & Construction Planning

Sales Executive & Technical Support

January 2010 - January 2012

Technovision SAL

Beirut, Lebanon

January 2010 - January 2012

• Builds business by identifying and selling prospects.
• Maintaining relationships with clients.
• Researching and analyzing sales options.
• Installs, modifies, and makes minor repairs to GPS Tracking systems.
• Assist customers during software releases, including answering questions and general systems support.
• Coordinate with other Support Specialists to assist with calls and take over when dealing with a challenging customer.
Company industry:
Distribution, Supply Chain & Logistics
Job role:
Support Services

Sales Executive & Logistics Operations

January 2010 - January 2012

Technovision SAL

Sed Al Bouchrieh, Lebanon

January 2010 - January 2012

• Coordinated logistics operations, ensuring timely delivery and cost efficiency.
Company industry:
Automotive Repair, Spare Parts, & Support Services

Showroom & Garage manager

January 2008 - January 2010

X-treme ATV

Beirut, Lebanon

January 2008 - January 2010

• Handle customer sales and purchase requests.
• Maintain and manage inventory.
• Supervise a team of sales specialists and support staff..
• Checks completed work for compliance.
• Maintains records of repair work to detect recurrent faults.
Company industry:
Automotive Dealership & Distributor
Job role:
Maintenance, Repair, and Technician

Piling Superintendent & Safety Officer

January 2005 - January 2008

Dutch Foundation CO.

Dubai, United Arab Emirates

January 2005 - January 2008

• Setting up the pile location.
• Installation of temporary guide casing.
• Drilling of the pile borehole.
• Recycling of Bentonite and checking.
• Reinforcement cages installation.
• Concreting.
• Removal of temporary guide casing.
Safety Officer
• Review existing policies and measures.
• Organize OHS training.
• Inspect premises and work activities.
• Investigate incidents.
• Prepare reports on occurrences.
Company industry:
Construction & Building
Job role:
Construction and Building

Piling Superintendent & Safety Officer

January 2005 - January 2008

Dutch Foundation Co.

Dubai, United Arab Emirates

January 2005 - January 2008

• Conducted safety inspections and training sessions, reducing workplace hazards.
Company industry:
Civil Engineering

General Forman

January 2002 - January 2004

YGY Contracting

Beirut, Lebanon

January 2002 - January 2004

• Oversee the day-to-day operations of a construction site
• Place equipment material orders.
Company industry:
Construction & Building
Job role:
Construction and Building

Education

IBMI

December 2022

December 2022

Diploma, Project managment

Germany

eurolink

November 2006

November 2006

Diploma, safety officer

United Arab Emirates

general construction safety officer conduct all construction sites safety

Dhour al Shweir Official School

January 2004

January 2004

Bachelor's degree, Secondary Education

Lebanon

Skills

Technician

Expert

Cars

Expert

Piling

Expert

Site Supervision

Expert

Construction Safety

Expert

REINFORCEMENT

Expert

INSTALLATION

Expert

BENTONITE

Expert

DRILLING

Expert

RECYCLING

Expert

SALES

Expert

CONSTRUCTIVE FEEDBACK

Expert

CUSTOMER SUPPORT

Expert

DILUTION OF PRECISION (GPS)

Expert

OPERATIONS

Expert

teamwork

Expert

Inspection

Expert

Health

Intermediate

HSE

Expert

Training

Expert

management

Expert

multitasking

Expert

work under pressure

Expert

Project Management

Intermediate

Site Supervision

Expert

Microsoft Office

Intermediate

Materials

Expert

Safety

Expert

Safety Audits

Intermediate

Fire Safety

Expert

Risk Assessment

Expert

Risk

Expert

Site Inspection

Expert

Cashiering

Intermediate

Call Center

Expert

Data Entry

Expert

Administration

Intermediate

Site Surveys

Expert

Store Management

Expert

Warehouse Management

Expert

Customer Service

Expert

Microsoft Excel

Intermediate

Risk Management

Expert

AUTOMOTIVE SERVICES

Intermediate

CLIENT SERVICES

Intermediate

CONSTRUCTION

Intermediate

COST REDUCTION

Intermediate

LOGISTICS

Intermediate

OCCUPATIONAL SAFETY AND HEALTH

Intermediate

OPERATIONAL EFFICIENCY

Intermediate

SUPERVISION

Intermediate

Technician

Expert

Cars

Expert

Piling

Expert

Construction Safety

Expert

Languages

French

Intermediate

English

Expert

Arabic

Expert

Training and Certifications

Certifications
Construction Safety Officer
Project Management

Hobbies and interests

basketball
billiards
cars