Bayt.com
Bader Al-Sharhan, Customer Service Officer

Bader Al-Sharhan

Customer Service Officer

National Commercial Bank

Location
Saudi Arabia - Riyadh
Education
Bachelor's degree, Business Administration In Management
Experience
22 years, 6 Months

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Work Experience

Total years of experience :22 years, 6 Months

Customer Service Officer at National Commercial Bank
  • Saudi Arabia - Riyadh
  • My current job since February 2008

Opening Accounts (not less than 1, 334, 000$), Credit Card Marketing, Investment in Funds and Time Deposits, Serve The Colleagues.
(Wealth Management)

Supervisor at Samba Financial Group
  • Saudi Arabia - Riyadh
  • December 2001 to January 2008

Signature Cards and Checkbooks :

- Receiving customer Signature Cards from Documentation Custodian (RB & IB) and from the branch, Unclear instruction in the signature card and match documentation initial on the card, Capture Signature cards in the system and update the customer Remarks or Limits.
- Prepare the Signature statistic.
- Receiving printed customer checkbooks from the Vendor and send it by direct mail or to branch, Prepare the checkbooks statistic, Get approval from SAMA for special checkbook for PBD&VIP customer.
(Corporate Operations & Support Branches)

Education

Bachelor's degree, Business Administration In Management
  • at Hillford University
  • March 2014

Distance learning

Diploma, Banking Operation
  • at Institute of Public Administration
  • August 2000

Specialties & Skills

Service Improvement
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Quality Management
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Quality Of Care
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Customer Service
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MS Word, Excel,Power Point,Microsoft Outlook
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Time & Team Management
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Banking Operations
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Working under pressure and implementing goals
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Creativity & problem solving
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Languages

English
Intermediate
Arabic
Expert

Training and Certifications

Policies & Procedures For Operations Managers and Customer Service (Training)
Training Institute:
NCB Training Center
Date Attended:
August 2015
Duration:
12 hours
The Retail Banking Professional Foundation Certificate,SAMA (Certificate)
Date Attended:
May 2015
Valid Until:
January 9999
Operational Risk Management (Training)
Training Institute:
NCB Training Center
Date Attended:
August 2015
Duration:
6 hours
Effective Communication Skills & Build Relationships (Training)
Training Institute:
NCB Training Center
Date Attended:
January 2015
Duration:
18 hours
(Basic of Business Continuity Management (BCM (Training)
Training Institute:
NCB Training Center
Date Attended:
March 2011
Duration:
6 hours
Communication Skills (Training)
Training Institute:
NCB Training Center
Date Attended:
February 2009
Duration:
12 hours
(Time Management (Arabic (Training)
Training Institute:
NCB Training Center
Date Attended:
February 2010
Duration:
12 hours
Bank Book Keeping (Training)
Training Institute:
SAMBA Training Center
Date Attended:
April 2004
Duration:
30 hours
Fraud Training (Training)
Training Institute:
SAMBA Training Center
Date Attended:
August 2005
Duration:
6 hours
Team Building (Training)
Training Institute:
NCB Training Center
Date Attended:
December 2010
Duration:
18 hours
Compliance Training (Training)
Training Institute:
SAMBA Training Center
Date Attended:
August 2005
Duration:
6 hours
English Evening Program level 4,SAMA (Certificate)
Date Attended:
August 2006
Valid Until:
January 9999
Basic Control (Training)
Training Institute:
SAMBA Training Center
Date Attended:
September 2002
Duration:
12 hours
(Service Excellence (Arabic (Training)
Training Institute:
NCB Training Center
Date Attended:
May 2010
Duration:
12 hours
English Evening Program level 2,SAMA (Certificate)
Date Attended:
October 2003
Valid Until:
January 9999
Typing Skills (Training)
Training Institute:
SAMBA Training Center
Date Attended:
May 2005
Duration:
90 hours
Communicating With Confidence (Training)
Training Institute:
SAMBA Training Center
Date Attended:
December 2003
Duration:
12 hours
Commitment To Service Excellence (Training)
Training Institute:
SAMBA Training Center
Date Attended:
April 2003
Duration:
18 hours
Microsoft Word Workshop (Training)
Training Institute:
SAMBA Training Center
Date Attended:
March 2003
Duration:
12 hours
Basic Operation Products (Training)
Training Institute:
SAMBA Training Center
Date Attended:
July 2005
Duration:
24 hours
Immunization (Training)
Training Institute:
SAMBA Training Center
Date Attended:
March 2005
Duration:
12 hours

Hobbies

  • الخدمة المتميزة
    الخدمة المتميز للعملاء وتحقيق العمل الجماعي و تطوير الجودة للعمل و المنتجات.