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Bader Al-Sharhan, Customer Service Officer

Bader Al-Sharhan

Customer Service Officer

National Commercial Bank

Lieu
Arabie Saoudite - Riyad
Éducation
Baccalauréat, Business Administration In Management
Expérience
22 years, 6 Mois

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Expériences professionnelles

Total des années d'expérience :22 years, 6 Mois

Customer Service Officer à National Commercial Bank
  • Arabie Saoudite - Riyad
  • Je travaille ici depuis février 2008

Opening Accounts (not less than 1, 334, 000$), Credit Card Marketing, Investment in Funds and Time Deposits, Serve The Colleagues.
(Wealth Management)

Supervisor à Samba Financial Group
  • Arabie Saoudite - Riyad
  • décembre 2001 à janvier 2008

Signature Cards and Checkbooks :

- Receiving customer Signature Cards from Documentation Custodian (RB & IB) and from the branch, Unclear instruction in the signature card and match documentation initial on the card, Capture Signature cards in the system and update the customer Remarks or Limits.
- Prepare the Signature statistic.
- Receiving printed customer checkbooks from the Vendor and send it by direct mail or to branch, Prepare the checkbooks statistic, Get approval from SAMA for special checkbook for PBD&VIP customer.
(Corporate Operations & Support Branches)

Éducation

Baccalauréat, Business Administration In Management
  • à Hillford University
  • mars 2014

Distance learning

Diplôme, Banking Operation
  • à Institute of Public Administration
  • août 2000

Specialties & Skills

Service Improvement
+Endorse 0
Quality Management
+Endorse 0
Quality Of Care
+Endorse 0
Customer Service
+Endorse 0
MS Word, Excel,Power Point,Microsoft Outlook
+Endorse 0
Time & Team Management
+Endorse 0
Banking Operations
+Endorse 0
Working under pressure and implementing goals
+Endorse 0
Creativity & problem solving
+Endorse 0

Langues

Anglais
Moyen
Arabe
Expert

Formation et Diplômes

Policies & Procedures For Operations Managers and Customer Service (Formation)
Institut de formation:
NCB Training Center
Date de la formation:
August 2015
Durée:
12 heures
The Retail Banking Professional Foundation Certificate,SAMA (Certificat)
Date de la formation:
May 2015
Valide jusqu'à:
January 9999
Operational Risk Management (Formation)
Institut de formation:
NCB Training Center
Date de la formation:
August 2015
Durée:
6 heures
Effective Communication Skills & Build Relationships (Formation)
Institut de formation:
NCB Training Center
Date de la formation:
January 2015
Durée:
18 heures
(Basic of Business Continuity Management (BCM (Formation)
Institut de formation:
NCB Training Center
Date de la formation:
March 2011
Durée:
6 heures
Communication Skills (Formation)
Institut de formation:
NCB Training Center
Date de la formation:
February 2009
Durée:
12 heures
(Time Management (Arabic (Formation)
Institut de formation:
NCB Training Center
Date de la formation:
February 2010
Durée:
12 heures
Bank Book Keeping (Formation)
Institut de formation:
SAMBA Training Center
Date de la formation:
April 2004
Durée:
30 heures
Fraud Training (Formation)
Institut de formation:
SAMBA Training Center
Date de la formation:
August 2005
Durée:
6 heures
Team Building (Formation)
Institut de formation:
NCB Training Center
Date de la formation:
December 2010
Durée:
18 heures
Compliance Training (Formation)
Institut de formation:
SAMBA Training Center
Date de la formation:
August 2005
Durée:
6 heures
English Evening Program level 4,SAMA (Certificat)
Date de la formation:
August 2006
Valide jusqu'à:
January 9999
Basic Control (Formation)
Institut de formation:
SAMBA Training Center
Date de la formation:
September 2002
Durée:
12 heures
(Service Excellence (Arabic (Formation)
Institut de formation:
NCB Training Center
Date de la formation:
May 2010
Durée:
12 heures
English Evening Program level 2,SAMA (Certificat)
Date de la formation:
October 2003
Valide jusqu'à:
January 9999
Typing Skills (Formation)
Institut de formation:
SAMBA Training Center
Date de la formation:
May 2005
Durée:
90 heures
Communicating With Confidence (Formation)
Institut de formation:
SAMBA Training Center
Date de la formation:
December 2003
Durée:
12 heures
Commitment To Service Excellence (Formation)
Institut de formation:
SAMBA Training Center
Date de la formation:
April 2003
Durée:
18 heures
Microsoft Word Workshop (Formation)
Institut de formation:
SAMBA Training Center
Date de la formation:
March 2003
Durée:
12 heures
Basic Operation Products (Formation)
Institut de formation:
SAMBA Training Center
Date de la formation:
July 2005
Durée:
24 heures
Immunization (Formation)
Institut de formation:
SAMBA Training Center
Date de la formation:
March 2005
Durée:
12 heures

Loisirs

  • الخدمة المتميزة
    الخدمة المتميز للعملاء وتحقيق العمل الجماعي و تطوير الجودة للعمل و المنتجات.