badr banafa

- Supervise assigned staff in training, planning, assigning, directing and evaluating work.
- Planning, Supervising Support team activities in a constructive, open and positive manner.
- Engaged with business representatives and apply business expertise to ensure quality and accuracy.
- Manage support operations and service levels for applications solutions.
- Create, Maintain and Implement Standard Operating Procedures (SOP) for Application Support
- Point of communication between business and Application development team for any application issues/business requirements
- Prepare and Maintain data analysis for live issues in graphical representation reports
- Evaluating business processes, anticipating requirements, uncovering areas for improvement in applications.
- Monitoring deliverables and ensuring timely completion of current IT projects
- Leading Mobile App development team and coordinate with business team for the requirement analysis

- Budgeting for Centers Net sales and calculate centers GDI & FIR Targets Quartile and update on achievements status monthly.
- Core responsibility is to assist in building strategies, policies, procedures and systems focusing on relentless drive towards profitability, predictability, sustained growth.
- 100 percent customer satisfaction and attract service associates to share a passion for continuously improving service business.
- Provide intimate knowledge of change management and process improvements.
- Developing SAP Business Object Reports, maintains SAP Business object universes and new business requirements.
- Detail analysis for monthly achievements with deep dive analysis for centers achievements.
- Managing new Service Product (Forte Air Condition Treatment) Supplier management, sales
reporting and new improvements.
- Lexus Extra Care Service management and coordination with customer & supplier on new orders.

responsible For managing support team, insure that team complies with IT
SLA, provide technical advice, help the team members for priorities the
issues, team development, and specify the weakness point in each member
and work with team for the improvement.

- responsible For managing support team, insure that team complies with IT
SLA, provide technical advice, help the team members for priorities the
issues, team development, and specify the weakness point in each member
and work with team for the improvement.
- Training Key Users in existing business information applications

servers support/maitaining and application support

administrator for sales program on MSQL ( microsoft sql sever ) and trainer for new employes and agent on the poket pc for sales .