Bahaa Mohamed

Network Support Engineer at Raya Data Center

• Egypt - Cairo
• My current job since July 2018

• Provide outsourcing services including co-location, cloud solutions, virtual hosting, e-mail hosting, and data Center security.
• Respond to customers inquiries through Phone calls, emails and tickets.
• Troubleshooting and perform root cause analysis to resolve current problems and solve issues, often under time constraints
• Contact ISPs/Suppliers/Vendors for escalating/following up incidents then creating RFO to our customers.
• Support and maintain hardware and software infrastructure according to best practices, including routers, switches, Wi-Fi controllers, and firewalls.
• Acts as 2nd Tier Support, and handle internal Escalation to different technical teams.
• Perform regular monitoring via PRTG to identify any possible wrong behaviors and perform data Center physical eye check
• Work closely with colleagues to meet team goals and improve processes and practices.

Technical Support Specialist at Teleperformance Egyp

• Egypt - Cairo
• February 2016 to July 2018

• Provide support for more than 3000 users at two different sites on a variety of issues to proceed their daily tasks without any technical issues.
• Provide the needed support for Launching new projects by installing their devices OS after capture a suitable image then deploy it using our WDS.
• Implementing both network and system infrastructure in our core server, Access servers, domain server, Exchange.
• Identifies, researches and resolve technical problems or looping the specialized teams (Network or system or software) once needed.
• Familiar with windows servers features (WDS, WSUS, DHCP, DNS, GP, SCCM...)
• Familiar with basic Avaya Hard or softphone issues
• Work with all other teams to meet ISO & PCI requirements for all devices at the company.
• Monitor our system to be secure all the Time via various softwares and hardware tools.

IT Help desk at GO Partners

• Egypt - Cairo
• January 2015 to February 2016