BAIJU NS NAIR

SERVICE ADVISOR at ALFUTTAIM MOTORS

• United Arab Emirates - Ras Al Khaimah
• My current job since September 1997

 Receiving vehicles from customers and repair order opening, timely follow-up, estimating, Costing & releasing the vehicle after job & ensuring utmost customer satisfaction.

 Over see service Dept target, Service advisory. Technical ability & availability, handling staff deadlines, monitor allocated job.
 Documentation and maintaining the proper records of work shop and follow up.
 Responsible for accounting maintaining of store documentation of receipts and issue vouchers. Updating status
 Manage and control all activities in the service department and Work shop (store, spare parts, technicians etc)
 Takes appointment for service jobs. Prepares work schedule, establishes priorities for specific customer orders, revises schedule according to work specifications if necessary
 Utilizing every opportunity of labour & part sales and upselling opportunities and there by enefitting in achieving sales target set by the management.
 Prepares billing of Repair Orders for General repair for proper collection of accounts and recording of sales / cost..
 Responsible for preparing and processing of Warranty.
 Sells and markets all Company services to meet set sales target.
 Attained maximum CSI throughout my tenure of work.
 Receives all types of mechanical and body repair work as requests and performs initial vehicle
diagnosis with the customer and prepares Repair Orders, and do estimation.