بريان كاغادو

The store contains multi brands all under one concept 51 EAST.
We have two sections
-Men section (Zilli - Brioni - Lanvin -Bally -Dior -Kiton -Emporio Armani ……
-Woman section ready to wear (Brioni -DVF -Rochas -Yigal Azrouel - Barbara Bui -Balmain…….
Hot couture : Azzaro -Jason Wo -phillip limp -Nina Ricci -Andrew Gn -Marchesa -Maurizio Pecoraro -Georges Hobeka - Abed Mafouz -Tony Word -Georges Chakra -Azzaro
My Duties :
Walking around the shop floor to ensure visual standards are
being met.
 Setting goals for the retail sales teams.
 Providing outstanding customer service.
 Effectively managing staff members.
 Showcasing new retail lines to staff and colleague
 Supervising stock control.
 Handling, dealing with and storing takings.
 Reviewing the sales performance of the store and staff for the previous day and week.
 Ensuring that stock levels are constantly maintained and that there are no shortages.
 Deciding on the layout of the shop floor.
 Ensuing accurate trading and statistical records are kept.
 Organizing promotions and publicity in the local press and also trade magazines.
 Carrying out staff appraisals and performance reviews.
 Making sure clothes are correctly priced up and that pricing procedures are followed.
 Re-organizing merchandise.
 Collecting and analyzing sales figures.
 When theft is suspected organizing the searching of staff or customers.
 Dealing professionally and courteously with all customer complaints or queries.
 Arranging for the testing of fire drills and emergency evacuation procedures.
 Checking all retail stock deliveries.
 Making sure that all cash and stock handling procedures are followed in line with audit and security requirements.
 Organizing and chairing meeting with senior manager and key staff.
 Meeting with the store manager to update them on performance.

PROFESSIONAL EXPERIENCE

Managerial competencies
 Proficiency with specialist retail management software.
 Able to motivate and incentivize staff to hit targets.
 A comprehensive understanding of all retail laws.
 Keeping up to date with trends in the retail and fashion industries.
 Constantly looking for ways to increase efficiency.
 Excellent retail industry and product knowledge.
 Strategy implementation.
Personal
 Can handle pressure and expectations.
 Ability to inspire trust from both staff and customers.
 Willing to work nontraditional hours i.e. late evenings and weekends.
 Excellent communication and people management skills.
 Eye for detail.
 Not deterred by setbacks.
 Good negotiating skills.
KEY COMPETENCIES AND SKILLS

forward planning
Luxury retail operations
Budget management
Merchandising
Environmental Health & Safety
Marketing
Logistics
Stock control
Time management
Decision making
Business sense
Ability to delegate
Initiative
Strategic thinker

Is proud to be one of the individuals who participated in the preparations for the Grand opening of the FIFTY ONE EAST Lagoons (luxury department store)
Young wear section include more than 26 luxury brands( ARMANI JEANS-CK-CERRUTTI-CAMEL ACTIVE-MC2-RARE-BIKKEMBERGS-US POLO-MARINA YACHTING-ROCKREVIVAL-STICHS-……………………
Responsibilities:
-Handled staff of 20 workers and supervised their work
Implemented Customer First Training Program to Drive store sales and exceeded company targets by 13%
-Assist with team recruitment, hiring, training, and developing an effective sales staff, providing regular feedback and taking disciplinary action as needed
-Build and maintain strong relationships with the team, customers, and colleagues
-Prepare daily, weekly, and monthly reports
-Suggest and implement business plans that will increase profitability
-Develop and execute store events and ensure company policy is adhered to
-Oversee store operations, including, but not limited to maintaining stock levels and store cleanliness
-Previous luxury retail experience a MUST; familiarity with this particular customer base a strong plus
-Trained other trainers on Coaching and staff development programs
-Presented retail metrics to senior leadership teams
Flexible to ever changing environment of retail, working nights and evening as needed

• Handled staff of 15 workers and supervised their work.
• Created enjoyable store environment for customer.
• Appointed new and qualified staff as necessary.
• Gave training to new employees and assisted them to perform their duties.
• Created and maintained business relationships with professionals and customers.
• Planned new marketing strategies for store.
• Arranged security plans for store as well as for customer.
• Performed daily cash transactions.
• Generated weekly reports for management concerning to selling price, stock of cloths and other products.
• Identified and solved out management problems.
• Performed other duties as require.
• Manage store revenue, including cash handling, deposit reconciliation and delivery of deposits to bank.
• Preparation of work schedules.
• Manage inventory.
• Devolution.
• Communicate, execute, and manage marketing and merchandising programs.
• Doing block and unblock from the guide book.
• Extra order for the best seller garments.
• Check the initial order and cancellation list.

• Attained customer and provide best customer service to them.
• Provided detail information to customer about product and ensured the customer will again come back.
• Maintained reports related to sales price, cash and credit payment and other operating cost.
• Served as part of a team and gave opinion as required.
• Always ready to handle critical situation.
• Coaching the staff to achieve the daily target
• Cooperate with the management to provide a very good customer service and find solutions to increase the sales to achieve the monthly target.
• Evaluate staff regarding their behaviors and customer service.
• In charge of merchandising ordering and receiving of stocks