Retail Sales Manager
knoz El hekma
مجموع سنوات الخبرة :18 years, 10 أشهر
• Developing, motivating Retail Teams performance, Enhancing stores (P&L) position, building Retail stores reports, Sop’s.
• Building marketing, merchandising, ecommerce department’s from scratch and managing their objectives, performance.
• Managing operations team focus to increase AVT, UPT and organizing their sales, merchandising efforts by FIFO method.
• Optimizing Supply chain by mentoring stores sales order cycle time, perfect order fulfilment, stock replenishment.
• Planning retail stores yearly forecast with managing inventory turnover and taking corrective actions if needed.
• Participating in managing quarterly promotional plan with marketing team through offline, online activates.
• Managing retail stores performance for achieving sales targets, Enhancing (P&L) positions, Sop’s, SL.
• Managing operations schedule’s as area managers, merchandising team for achieving Sales targets.
• Managing yearly promotion budget with advertising, shooting agencies, fashion and brand team.
• Scaling ecommerce Sales through market places, affiliates, and website inbound marketing.
Negotiating with partners for best rates, quality level and writing the service level agreements.
•Selling rental spaces to VIP potential partners (Airlines, Travel insurance) for increasing centre’s revenue.
•Promoting an (elite) service to VIP travellers, offering corporate service to multinational organizations.
•Managing centre’s (P&L) by optimizing operations cost, increasing operations SL for B2C, B2B traffic.
•Kandill Egypt - Egypt, Cairo
ongoing sales training and support for Retail Stores team to exceed sales, retention, quality and service objectives.
•Managing operations activities as budgeting, merchandising, forecasting, inventory analyzing and Staff training, rotations.
•Providing ongoing sales training and support for your team to exceed sales, retention, quality and service objectives.
•Ensuring retail stores is merchandised to the highest standards with focus on profitable, slow moved, stock items.
the number of new customers, activating new accounts invoice to reach assigned target as per shipping agreements.
•Mentoring VIP accounts revenue and making their necessary meeting’s to ensure their shipping revenue matching sales targets.
•Handing and supporting strategic accounts with operations department in order to fulfilling their operation, accounting needs.
•Generating new revenue from different sales approach as knocking corporate doors, hunting top competitor’s accounts etc.
a portfolio of accounts and working on increasing their revenue by maximizing their shipping volume.
•Cooperating with accounting team for relevant needs such as account invoice collection, outstanding correction.
•Gathering sales leads and working on different sales activities such as cold call’s, knocking corporate doors, etc.
•Supporting customers operations needs with operation team to maintain their shipping volume and increase it.
service desk problems and improving service methods to increase the service desk's productivity and customer service
•Train new employees in company procedures, coaching them on customer service tactics, evaluate their handling performance.
•Handling customer complaints quickly and professionally to maintain good customer relationships and ensure repeat customers.
•Auditing Administration work, customer service to ensure the company's high standards, efficiency, productivity goals are met.
to customer inquiries about new sales promotions and representing new promotions to customers.
•Helping customers to use ShowTime guide, device, clarifying the benefits and advantage from subscriptions
•Offering existing customer conversions, selling subscriptions for achieving the monthly sales target.
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