IT Helpdesk
Economic Cities Authority
Total years of experience :10 years, 8 Months
• Preparation/Installation/Configuration of New PCs/Laptops/Printers.
• Providing computer support services both for software and hardware for an organization’s employees
• Physical setting up of computers and software system installation for various computer applications and programs
• Identifying and solving any problems that affect computer operating systems
• Join and move PCs/users/printers from Domain
• Preparation/Installation/Configuration of New PCs/Laptops/Printers Remotely.
• Providing computer support services for software for an organization’s employees
• Remotely setting up of computers and software system installation for various computer applications and programs
• Identifying and solving any problems that affect computer operating systems
• Serve the customers as we are the first IT line support for (problems, status, changes, information) related to products or services provided by Information Technology.
• Perform first tier analysis and work, before referring incidents to the second tier.
• Route customer requests to the appropriate support groups.
• Provide customers with information on IT standards, policies, and procedures.
• Monitor Ticketing System & Queue to ensure ticket resolution within ticket's SLA with no violation.
• Providing a remote support for the customer.
• Monitor email messages from the clients and replay to them.
• Receive and provide detailed information and explanations to students.
• Ensure follow-up with students enquiries, cases and any relevant matters.
• Resolve day-to-day issues.
• Ensure the application of academic regulations and deadlines.
• Distribute application forms and provides information on procedures and deadlines.
• Verify that student files are complete and, as required, ensure necessary linkage with admissions process.
• Liaises with students, instructors, departments, LVSA corporate office and governmental authorities.
• Provide explanations related to academic regulations, student records, programs and calendars.
• Compile information, verify and updates timetables and calendar entries.
• Maintain a current file of courses, calendar, programs, students and graduates.
• Perform data entry and updating of student files.
• Perform other similar or related duties as assigned by the student support manager.
• Assist in managing student activities and events.
• Assist in admissions work when needed.
• Responsible for the day-to-day logistics of operating the institute facilities.
• Responsible to schedule maintenance, respond to urgent maintenance calls, testing building security plans.
• Meet the requirements of government permits and quality assurance.
• Reviewing furniture needs and stoke take management of the office supplies.
• Airport New Staff Arrivals meet and assist.
• Coordinate with Vendors, contractors, faculty, employees, trainees for running the institute efficiently.
• Responsible of setting up new buildings setup( Furniture, Electrical wiring, Projectors installation)
• Directing and planning essential central services such as reception, security, maintenance, mail, archiving, cleaning, catering, and waste disposal and recycling.
• Ensuring the Campus meets health and safety requirements.
• Work in administrative assistant capacity in addition to maintenance coordination as and when required.
• Preparing daily reports, weekly and monthly performance of the work in the constructor.
• Member of the Crisis Management Team and Emergency (CMT) .
This position is learning and teaching of Computer Science and maintenance and to achieve desired objectives and learning program office and everything related to computerized .
• Maintain the operation of the computers and the network, supervision of IT laboratory equipment and facilities.
• Keeping asset records of IT equipment and maintaining laboratory supplies.
• Maintaining the security of the IT laboratories.
• Assist trainees by demonstrating the proper use of the equipment and how to use the hardware and software to finish assignments.
• Responsible for the cleanliness of the IT laboratories to ensure safety and proper working conditions for users and proper maintenance of the computers.
• Provide backup of software and perform equipment repairs or arrange for repairs to be completed.
• Provide on-going assistance to trainees and teachers; perform a variety of tasks relative to assigned area of responsibility.
• To advise the Manager English/ Foundation programs on serviceability and IT infrastructure planning.
• Maintain Burlington Lab equipment.
• Maintain PC hardware and software maintenance practices and report all faults.
• Computer assembly
• Computer Upgrade
• Computer Maintenance
• Provide technical support for technical problems in the computer.
• Provide technical support in computer network-related problems
• Do basic Palmsandh of Applied programs and operating systems.
• Management technical support centers.
. Communication and functionally in the area of specialization
1 - entry devices on the network.
2 - processing laboratories and computer labs.
3 - checking equipment and regular maintenance.
4 - computers follow-up, accessories, and software installation.
5 - Diagnosis crashes computers, software and maintenance
6 - Developing and updating computers and software
7 - computer maintenance extensions (such as printers and scanners, etc.).
8 - Implementation of maintenance requests, and prepare the necessary reports.
9 - Perform preventive maintenance and periodic.
10 - to provide technical support to computer users.
11 - observe and monitor the implementation of safety measures and occupational health.
12 - the ability to discover and understand what can happen in computers and computer networks, as well as the ability to maintain and repair and operation of these networks and its various components.
13 - know the procedures to carry out the work as well as security and safety rules.
14 - building relationships with the largest medical experienced in the area of employment.
15 - to deal with the various software packages ranging from installation and maintenance and operation.
16 - Use of database management systems and the use and development of different applications as needed.
• Computer assembly • Computer Upgrade • Computer Maintenance • Provide technical support for technical problems in the computer. • Provide technical support in computer network-related problems • Do basic Palmsandh of Applied programs and operating systems. • Management technical support centers. . Communication and functionally in the area of specialization 1 - entry devices on the network. 2 - processing laboratories and computer labs. 3 - checking equipment and regular maintenance. 4 - computers follow-up, accessories, and software installation. 5 - Diagnosis crashes computers, software and maintenance 6 - Developing and updating computers and software 7 - computer maintenance extensions (such as printers and scanners, etc.). 8 - Implementation of maintenance requests, and prepare the necessary reports. 9 - Perform preventive maintenance and periodic. 10 - to provide technical support to computer users. 11 - observe and monitor the implementation of safety measures and occupational health. 12 - the ability to discover and understand what can happen in computers and computer networks, as well as the ability to maintain and repair and operation of these networks and its various components. 13 - know the procedures to carry out the work as well as security and safety rules. 14 - building relationships with the largest medical experienced in the area of employment. 15 - to deal with the various software packages ranging from installation and maintenance and operation. 16 - Use of database management systems and the use and development of different applications as needed.
